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Recently, I was out with a friend, and she mentioned how she hadn’t been into work that day. I asked her why she didn’t go, and she told me, “I just wasn’t having a good mental health day, so I called in sick.”
When I asked if she’d told them the truth about her mental health, she said she’d claimed a physical illness because she was embarrassed.
And this got me thinking. With almost 8 out of 10 organizations (79%) reporting that mental health is a major driver of workplace absence, how can employers take steps to tackle the issue if employees are lying about feeling mentally fit to work?
I started looking into whether other people were doing this, and the answers echoed that of my friend’s.
Slater and Gordon discovered that 55% of employees who took mental health days claimed to be physically unwell for fear of being judged, demoted, or sacked.
According to a global report published by Aetna International, more than half of employees (52%) diagnosed with mental health issues admitted to lying to their employer about taking a sick day. It also found that those with an undiagnosed mental health condition were more likely to lie about being sick due to stress (45%) and ‘feeling down’ (42%).
The pandemic brought the mental health crisis – and the real effects it had on business – to the forefront. With nearly 80% of workers saying that having access to mental health services would make them more productive, as well as 64% adding that they would be more attracted to a company that offered these, businesses have responded.
In the US, nearly 23% of workers say their employer has introduced new mental health support, and in the UK, YouGov found that 59% of large employers were offering mental health services.
All of which means that the challenge is now one of trust. Mental health can be a tricky discussion – but when employees are lying about it, there is no ‘discussion’ to be had.
So, if you are a business who would like to find out how the introduction of mental health support can drive employee performance and productivity, or how you can open up the conversation about mental health at work, you can get in touch with us here.
Copyright OrgShakers: The global HR consultancy for workplace transformation founded by David Fairhurst in 2020
At the beginning of January, the Federal Trade Commission (FTC) proposed a new law that would ban the use of non-compete clauses, as well as rescind any previously signed agreements.
This may seem like a drastic change – especially with nearly a third (31.8%) of employers making all their employees sign a non-compete – but the banning of these clauses will very likely have a positive effect overall.
For one thing, non-compete agreements are notoriously US-centric. If you look at companies in Europe – as well as states such as California, who have not enforced these since 1872 – it is clear that the absence of these binding agreements has not hindered profitability.
And this is because there are many ways that are more effective than non-compete agreements to protect yourself as a business. The reality of a non-compete is that they are like threatening someone with a blunt hammer; they’re very difficult and very costly to argue in court, so usually won’t have much effect. But they hold weighty connotations that are enough to deter people from attempting to break them.
Instead, employers can hold employees to their duty of loyalty, which means that while they are working with them, they will not do anything that is inconsistent with the organization’s interests.
As well as this, the FTC’s new rules still allow for the recovery of reasonable costs of training, as well as the implementation of a non-solicitation clause so that a reasonable degree of confidentiality is still intact after an employee terminates their contract. So from a legal standpoint, you are still covered in the areas that you need to be, while also making room for an acceleration of innovation to take place in the market.
It will also set into motion the recalibration of retention strategies. For lack of a better word, a non-compete agreement is a lazy tool, and so with its revoking, this paves the way for businesses to focus on using more positive, people-centric strategies to promote retention. These will emphasize how a company values its team members, and with leaders demonstrating the trust they have in their staff, they will foster a healthy sense of loyalty without the need for it in writing.
What employers need to take from this proposition is that job mobility does not mean the free flow of confidential information. It simply means that the labor market becomes more flexible and competitive, and is an opportunity for businesses to gain access to top talent. But the companies that are examining their attraction and retention strategies and taking into account the changing needs of the workforce will be the ones who get ahead in this raging war for talent.
OrgShakers can help with this. With a vast amount of experience and knowledge on these subjects, we can ensure that the rescinding of non-competes is smooth and successful, all the while aiding in strengthening your retention strategies and boosting employee loyalty. If you would like to discuss how we can do this, get in touch with me at: elizabeth.huldin@orgshakers.com
Copyright OrgShakers: The global HR consultancy for workplace transformation founded by David Fairhurst in 2020
Let me ask you something – if you are a member of the LGBTQ+ community, how many times have you had to ‘come out of the closet’?
The answer will always – always – be more than once. But why is that?
It might be a common misconception that once a person ‘comes out’ it’s a one-and-done and everyone is just suddenly in the know. The reality is that now, everywhere you go, every new job, you have to do a loop-the-loop back through those revolving doors and come out all over again.
But the problem with this is that research published by Vodafone and Out Now found that 41% of young people who were open about their sexuality before starting their first job went ‘back in the closet’ and stayed there.
And there are many reasons why this could have happened – one study found that US employers were more likely to view resumes from visibly gay or lesbian applicants unfavourably. Another survey reported that 53% of LGBTQ+ workers would hear jokes about lesbian or gay people, and Stonewall discovered that almost a third of non-binary people (31%) and one in five trans people didn’t feel able to wear work attire representing their gender expression.
The thread that binds all these findings together is a company’s culture. The truth is, when you identify as queer, you can immediately sense whether the environment you are in makes you feel safe to express who you are. The culture of an organization is an indication of overall attitudes, and so it is so important for businesses to ensure that they are creating a safe space where all feel comfortable.
So where to start?
Go right to the root – when you think about the metaphorical ‘closet’, it is spoken about as if people are born inside of it. The reality is, you are put inside, and then forced to come out of it over and over again for the benefit of everyone else. Understanding the homophobic, biphobic and transphobic microaggressions that are embedded even in such commonplace phrases is a great first step to knowing how to identify and eradicate them in your workplace.
It them comes down to management and leadership to set the precedent. Providing regular LGBTQ+ inclusion training, updating your policies and procedures, all the way down to using inclusive language (if straight co-workers also began referring to their husbands/wives as ‘partners’, this small but monumental change can make those in queer relationships feel comfortable sharing details of their own personal lives).
It is no secret that having a diverse workforce brings a wave of new business opportunities, and so if you would like guidance in seizing these opportunities and making your workplace the best it can be, get in touch with us here.
Copyright OrgShakers: The global HR consultancy for workplace transformation founded by David Fairhurst in 2020
Black History Month aims to recognize the achievements of Black people and their contributions made to history, and this year in the UK, the celebrations are centred around the contributions of black women, as well as coinciding with the 75th anniversary of the arrival of the Empire Windrush.
First celebrated in the UK in 1987, Black History Month has become a huge cultural and political event – especially in the wake of the 2020 Black Lives Matter protests that were sparked from the racially-motivated killings of George Floyd and Belly Mujinga.
Even as British society becomes more actively conscious of the value that Black Britons have brought and continue to bring to the UK, we can see that they are still faced with severe disparity – especially in the workplace.
Black workers only make up 1.8% of senior leadership positions in the UK, despite comprising of 3.2% of the working population, according to research from the Chartered Management Institute. In addition to this, less than half (47%) of respondents said their organization was taking active steps to increase the proportion of employees from diverse ethnic groups through its recruitment practices, and 67% said their company was not taking any action in relation to ethnicity pay gay reporting and action plans.
And this picture doesn’t get any better the further we zoom out – in the US, the first Black CEO of a Fortune 500 company was not promoted to this role until 1987. Now, if we fast forward to the 2021 research gathered by SHRM, there were only four new Black CEOs of Fortune 500 companies, two Black men and two Black women. This equates to 0.8% of Black people in a CEO position, compared with 86% of White men.
This is a stark realisation that in a month where we celebrate the value and contributions of Black people, they are still heavily undervalued in the corporate world.
That’s why I find it so important to remind people why we still celebrate Black History Month. Because we are still on the journey to equality and the eradication of prejudices. Therefore, it is crucial that employers are using this month to reflect on their diversity, equity and inclusion policies, as well as listening to the voices of their employees of colour, so that they can show they are continuously committed to changing for the better.
Racism is deeply, deeply rooted, and it is still very much present in many of our society’s systems and structures. The first thing most organizations can and should do is admit that, to some degree, there are biases and inequalities still present in their workplace culture. As these prejudices are systemic and subconscious, they can be easily overlooked due to being less overt. However, talking about disparity, shining a light on the fact that the experiences and opportunities for Black people are different and scarcer than their White counterparts, is a step all employers need to be taking to work towards achieving true equality.
Cultivating an inclusive environment at work that leverages differences is a continuous journey – it requires consistent work and dedication, but it produces real, beneficial results for your team and your company. Black History Month demonstrates all the incredible things that have been achieved by Black trailblazers over the course of history, and employers who are educating themselves and their people around this will better understand that the best innovations come from diversified perspectives.
To continue this discussion and look at how you can take advantage of all the opportunities that being inclusive has to offer, get in touch with me at marty@orgshakers.com
Copyright OrgShakers: The global HR consultancy for workplace transformation founded by David Fairhurst in 2020
Zoom Fatigue refers to feelings of tiredness, worry or burnout due to the overuse of video calling platforms.
To help those who fall victim to this, we first need to understand what’s driving it.
It has become a norm for employers to ask their team to have their cameras turned on during a meeting.
Whether this is to mimic the feel of an office, to monitor whether people are actually paying attention, or to simply demonstrate an air of professionalism, the fact is that this is quite a common request being made in the remote and hybrid working world.
If we think about the practicalities of being on Zoom, it is essentially like being in a meeting with a mirror propped up in front of your face. Now, you have to speak to a whole room of people while also having to watch yourself!
This can be particularly difficult for those of us who suffer from public self-consciousness, which is the tendency to fixate on how others are perceiving you.
Research published by Social Cognition builds on this idea, as it found that when people see their own faces on screen, they spend more time looking at themselves and thinking about how they appear than they do focusing on the conversation being had.
Interestingly, numerous studies have suggested that women are more likely to self-focus and feel anxiety when they are in the presence of a mirror. It wasn’t surprising, therefore, to see that a recent study from Stanford found that 1 in 7 women feel very fatigued after Zoom calls compared to 1 in 20 men. And the reason for women being disproportionately affected was because of the increase in ‘self-focused attention’, which is the heightened awareness of how one comes across or appears in a conversation.
The research also found that introverts suffered from Zoom Fatigue much more, as well as younger individuals and people of color. Looking at it from this perspective, enforcing the ‘cameras on’ rule in the workplace may be doing more harm than good, and could also be deemed as a problem of inclusion, considering different types of people are affected differently.
Looking at our own research, which found that over a quarter of respondents (28%) preferred to have their camera’s off during meetings, it may be time for companies to begin taking this into consideration if they haven’t already done so.
So, what are the ways an employer can combat Zoom Fatigue?
Firstly, making people aware of the ‘hide self-view’ option available on Zoom could be a simple and extremely helpful solution. This means that the person’s camera will still be on and they will be seen by everyone apart from themselves, and this can help with growing feelings of self-scrutiny. However, this may not work for all, as the idea of knowing people can still see you but you now cannot see yourself can induce anxiety in and of itself.
The second thing it comes down to is trust. If an employer trusts their staff, then they will be flexible towards having cameras on and off during a meeting, as they should trust that even if they cannot see someone it doesn’t mean they are not paying attention.
And finally, companies could also look at ways of trying to reduce video calls. Make use of simple voice calls and the chat box feature when you can, and move away from this virtual presenteeism mindset.
If you would like to discuss how to approach this topic in greater detail, you get in touch with us here.
Copyright OrgShakers: The global HR consultancy for workplace transformation founded by David Fairhurst in 2020
There has been a bit of a theme emerging in the world of work.
First it was the ‘quiet quitting’ phenomenon that swept across the 2022 workplace landscape.
Hot on its heels came the trend for ‘quiet firing’ which emerged in response to workers quietly quitting.
And so, to the newest edition – ‘quiet hiring’.
The term has been coined by the leader of Gartner’s research team, Emily Rose McRae, who describes ‘quiet hiring’ as a way to address an immediate need for the company. The business could hire external contractors. Or, if money is tight, they might shuffle existing team members around to fill the short-term gap that has opened up.
The latter approach is, however, higher risk as uprooting people from their roles might just prompt them to begin quietly quitting! Add to that the danger of someone feeling their original role was not valued if it could be put on hold and you have a recipe for a host of unintended consequences further down the line.
The problem with having all of these ‘quiet’ approaches is that they are all being carried out, well, quietly!
Employees found themselves struggling to communicate their need for boundaries at work, and so began to quietly build them themselves. Employers were struggling with communicating with staff who they felt were underperforming, and so began to quietly push them away. And now we have companies who are trying to quietly repair skill gaps, which could result in more quiet quitting … which will, in turn, lead to more quiet firing.
It is a vicious, surreptitious cycle which could be avoided if employers and employees spoke up rather than clammed up about their mutual needs and expectations.
This means encouraging and supporting a dialogue between managers and their direct reports about their wellbeing needs, as well as managers knowing how to help employees they feel may be underperforming.
And when it comes to filling those short-term gaps, the best approach is to be open with your people about what the company needs to do – and how you plan to do it. Then sit back and listen to what they have to say, because a productive two-way dialogue is always better than the sound of silence.
To get in touch with us about any communication and culture needs you may have, head over to our contact page.
Copyright OrgShakers: The global HR consultancy for workplace transformation founded by David Fairhurst in 2020
Recently, Meta founder Mark Zuckerberg laid off more than 11,000 employees due to a drop in profits, and this saw shares in the company sink by almost 20%. This is all without mentioning the anonymous reviews being left by former Meta employees on Blind – with one of them claiming that “the metaverse will be our slow death”. Suddenly, after months of being told that the metaverse is going to be the next step in the working world, people have begun to question this sentiment.
The metaverse is being marketed as the saving grace of hybrid, remote and global working. A digital space where users can interact with a face-to-face element from the comfort of their homes, allowing for company culture to remain intact, as well as revitalizing the ability to socialise with colleagues. It’s great on paper – but the whole point of the metaverse is its paperless allure.
Which brings me to the question – do we actually need it? Aside from the new wave of HR-related issues that would have to be navigated, seeing the sudden drop in its financial potential has spotlighted the fact that the metaverse may be a solution looking for a problem.
When we look deeper into what it is offering, it is presenting itself as the next step after Zoom and Teams, but is it more of just a sidestep? Video calling allows for face-to-face communication and global communication with ease, and now, after lockdown, most people have been trained and come to terms with the ins and outs of remote work. Introducing the metaverse into the workplace – which does the same thing but sounds cooler – could bring on more confusion than it’s worth. It would require an entire new set of training for colleagues to understand how to use the virtual reality headsets, as well as the purchasing of said equipment.
And while avatars are meant to make interaction in the metaverse more personable, will they be able to capture the non-verbal cues that are just as telling as someone’s verbal communications? Or will it require employees to become fluent in Cybernese, the emerging non-verbal language of the digital world? On Zoom, we can still see facial expressions and, to a degree, examine body language, but would this be the case with an avatar that is mimicking your behavior, or would it require a new set of knowledge entirely?
There is obvious attraction for a digital world – and the strides that could be taken in more hands-on jobs (such as mechanical engineering and biomedicine) could be life-changing for the future. But in terms of office jobs, it may be pulling at the wrong lever. A recent poll that OrgShakers conducted seemingly confirms this, as 50% of respondents did not want to use the metaverse, 22% didn’t know what it was, and no one said they were excited about it.
And with products like Sneek – which allows remote workers to see their fellow colleagues as they work and jump into instant video chats with them – the concerns that hybrid work has brought are already being solved without the need to venture into a digital landscape.
As it stands, the metaverse’s integration into corporate life could go either way – but while up to this point I had been viewing it as a huge step forward in the way we work, I am now beginning to think that we all might be blinded by its hype.
Copyright OrgShakers: The global HR consultancy for workplace transformation founded by David Fairhurst in 2020
If you are thinking ‘what on earth is Cybernese?’ you may be surprised to discover that it is a rapidly evolving language that we all need to become fluent in – fast. Because Cybernese is the non-verbal, online language we have all begun to adopt since the mass exodus from the office to remote and hybrid work.
In the physical world, the idea that body language, facial expressions, and tone of voice can communicate as much as the actual words coming out of your mouth is a familiar one. So, being able to ‘read’ people is an important skill which can give us valuable insights into what they actually think and feel about something (or someone).
With more and more interaction happening online, we are now having to interpret a whole new set of non-verbal signals – Cybernese.
For example, services like Zoom and Teams have become an integral part to working from home. And whilst now it is more difficult to decipher body language from just a person’s head and shoulders, there are other aspects of non-verbal Zoom etiquette which convey a whole new set of different meanings – intentional or otherwise.
Do you attend meetings with your camera off? A recent study found that 92% of US executives believed that employees who had their cameras off probably did not have a long-term future at their organization.
And what about the background you use when on a video call? What does it imply about you and the kind of worker you are?
It is no surprise that those who are already somewhat fluent in ‘Cybernese’ are Gen Z workers – they are digital-natives with an almost intuitive understanding of the internet and social media. Research shows that 98% of Gen Z own a smartphone, and almost all of them use social media in some form. For younger workers, myself included, understanding all the non-verbal nuances in the digital world is something that we just know how to do – partly because we were the ones who invented them!
Take the emoji for instance. Originally conceived as icons to help add expressions to your text messages, many emojis now hold hidden meanings that are much less obvious to those who have not grown up using them. If your manager is sending you an eggplant emoji to tell you they are having a veggie parmigiana for dinner, this may not quite come across as intended…
Pre-pandemic, ‘Cybernese’ existed primarily as a means for young people to communicate amongst themselves without the older generation understanding what was being said. This is not a new idea; in the Victorian era flowers were used to send silent messages, with different flowers holding different meanings. Similarly, in 1970s New York, many gay men would use a handkerchief code to signal to each other. So, having a hidden, non-verbal language is not a new phenomenon – but what is new is the sudden need for this language to be understood by almost everyone in order to avoid any potential mishaps.
‘Cybernese’ could open a potential communication gap between staff – especially those from different generations – and so introducing a new set of training for digital non-verbal cues would be a great way to ensure that employers and employees alike know exactly how to market themselves. And with Gen Z steadily flowing into the workforce, as well as remote and hybrid working becoming more and more popular, now is the perfect time to seize this opportunity.
To get in touch with us and discuss this topic further, head over to our contact page.
Copyright OrgShakers: The global HR consultancy for workplace transformation founded by David Fairhurst in 2020
Imposter syndrome has sadly been a popular term going around recently. After having to navigate working through a pandemic and now adapting to the new normal of hybrid and remote work, many employers and employees have found themselves feeling somewhat out of their depth. A YouGov survey of 2,500 UK workers found imposter syndrome to be one of the most common mental health issues in the contemporary workplace, with nearly three in five (58%) of employees experiencing it. Similarly, a study in the US found that 65% of professionals suffered from imposter syndrome. The prevalence of this feeling in today’s world means that this is no longer something that we should label as a problem predominantly facing women.
But where do these feelings stem from? And how can employers aid those who find themselves questioning whether they deserve to be in their position?
Feeling like an imposter can be brought on by a number of things, but these can be filed under two main factors – internal and external.
Internal imposter syndrome is in reference to those who suffer from anxiety and self-doubt, sometimes on a debilitating level, that is triggered by the individual’s internalized stories. They will lack the confidence to speak up because they are constantly second-guessing themselves and their capability, and this mindset can fester and grow as time goes on. Often times, it will be newer hires who have fallen short or made a mistake upon starting, and in their attempt to be mentally tough and analyse what they did wrong, they can end up planting a seed of doubt that blooms over time.
External imposter syndrome examines the environment someone is entering. Many employers will look at hiring more diverse candidates to bring in new and fresh perspectives, but these candidates can find themselves feeling like imposters if they are entering into a culture that has been set in its ways for a while and they repeatedly find themselves being ‘shut down’. In this sense, this is a sign that the culture needs to begin evolving to incorporate new ways of thinking so that everyone can benefit from it.
Regardless of what has provoked these feelings, a growth mindset approach to both can help tremendously with combatting this ideology of self-doubt. If its internal, leaders can coach their employees who are suffering, or refer them to an external coach, who can help to recalibrate the way they perceive themselves and their capabilities – spinning the idea on its head to go from, ‘why don’t I know this’ to ‘I don’t know this yet, what can I do to accelerate my learning and development in this area? ’. The label ‘imposter’ can be a harmful one and carries heavy connotations that are not usually applicable – you are not an imposter if you don’t know how to do everything, and that’s completely fine. It can be as simple as reminding staff that they were hired for a reason, so they have already earned their place at the table. Another great way of getting this across is by regular acknowledgment of contribution and feedback – reassurance from those that work above you can go a very long way.
This same logic can be applied to external imposter syndrome. If you have hired someone to bring in a fresh perspective on a new market, for example, then naturally their ideas are going to vary. To avoid making them feel alienated from the get-go, you can explore ways to allow for new ideas to be brought forward. A few ideas include:
This also allows time for the culture to organically adapt to changes.
It’s important for any employer to recognise that anyone who finds themselves in a new position – regardless of their hierarchical position – may begin to feel like an imposter of sorts. If you ensure that you have an inclusive culture that encourages communication, then employees will feel comfortable in seeking some support for the way they are feeling. Having coached many executives who have experienced these feelings of doubt, I know first-hand how important it is to address this before it becomes embedded. If you need further guidance on how to approach imposter syndrome in your workplace, you can get in touch with me at anya@orgshakers.com
Copyright OrgShakers: The global HR consultancy for workplace transformation founded by David Fairhurst in 2020
As we venture into this new year, none of us can be sure what the future holds. However, with ‘unprecedented’ events becoming commonplace this decade, there are sure to be more than a few surprises in store for employers over the next 12-months.
But the truth about ‘surprises’ is that very often we will have had an idea they were coming our way. So, whether it’s based on the extrapolation of an established trend or simply ‘gut instinct’ based on years’ of experience, we asked the OrgShakers to predict what will be surprising us in 2023.
What we do know for certain is that 2022 brought with it many unexpected surprises that had a great effect on the working world, and so as we venture into 2023, OrgShakers are ready to help employers optimize every opportunity that comes their way. To get in touch with us about your people strategy or organization dynamics, head over here.
Copyright OrgShakers: The global HR consultancy for workplace transformation founded by David Fairhurst in 2020
2022 was yet another memorable addition to the 21st century’s ‘roaring twenties’.
With the working world still adapting to the changes that the pandemic brought, as well as the rise of the metaverse and the cost-of-living crisis, there are a lot of things that employers, upon reflection, may want to leave in the past so that they can focus on the new year – and new opportunities – that lay ahead.
The OrgShakers team, therefore, have put together a list of thoughts that we think organizations should leave in 2022 in order to propel them upwards in the year to come:
If you want to get in touch with us surrounding any of these points, you can do so here!
Copyright OrgShakers: The global HR consultancy for workplace transformation founded by David Fairhurst in 2020
Today is the Winter Solstice – the longest day and the official start of the coldest season of the year.
So, would it surprise you to know that in a couple of weeks’ time the Earth will be at the CLOSEST point in its orbit to the Sun? In other words, that we’re nearer to our fiery star in the chill of Winter and farthest away in the heat of Summer.
If it does you may, like me, be falling into the trap of so-called Northern Hemisphere Chauvinism, the same bias that assumes that North is ‘up’, and that Australia is ‘down under’ (where it is now, of course, summertime).
But this got me thinking – maybe we all need to turn things upside-down from time to time to understand them better.
This idea is particularly applicable to change management strategies. According to research by McKinsey, 70% of all change initiatives fail – and this is largely due to employee resistance (active or passive). So, maybe, the key to ensuring they succeed is by changing the way organizations are looking at change.
Imagine a change process as being like an iceberg. The new stuff – the end goal of the change – stands gleaming above the surface. Meanwhile, down below, are the existing processes and the people that implement them. And herein lies the problem – these things are below the surface, and all too often that is where they remain.
So, organizations need to flip the iceberg. To bring to the surface what lies beneath and focus on the employees that will be impacted by the changes.
But now ask yourself this: how many of the change initiatives within your organization have an HR presence on the project leadership team? My guess is that it won’t be many.
For me the case for challenging the way we approach change implementation is clear. And to make this happen we need to turn accepted thinking on its head. To put people ahead of processes and technology.
Now that may not be such a radical idea for the HR profession, but for many others it will be as counterintuitive as suggesting a world where the South Pole is at the top and sundials run anti-clockwise.
If you want to discuss the different approaches to managing change initiatives in your company, get in touch with me at andy@orgshakers.com or head over to our contact page.
Copyright OrgShakers: The global HR consultancy for workplace transformation founded by David Fairhurst in 2020