In zombie movies, it’s easy to spot the danger: the slow, single-minded march of the undead, blindly following one another into chaos.

But in the workplace, the threat of a herd mentality is far less obvious…but can be just as frightening!

When every idea gets a unanimous ‘yes’; when meetings feel more like echo chambers than collaborative spaces; and when dissent is quietly discouraged even in subtle ways, your culture may be at risk of slipping into conformity.

And while alignment is often a sign of strong teams, unchecked agreeability can actually stifle creativity, innovation, and psychological safety in the long run.

So, how do we strike the balance? How do we build cultures that value both collaboration and courageous thinking?

Psychologically, humans are wired for belonging. In high-pressure environments, especially those recovering from change or crisis, the instinct to ‘stick with the group’ can feel like the safest move. No one wants to be the person who speaks up with a ‘what if’ when everyone else is already moving forward. And what can sometimes happen because of this is the unintentional reinforcement of this behaviour through celebrating harmony over healthy debate and hiring for culture fit rather than culture add.

And before long, employers have a workplace full of the walking agreeable – well-meaning, hard-working people who no longer feel that they can challenge the status quo.

Fostering a culture of independent thinking doesn’t mean encouraging rebellion for the sake of it. It means creating an environment where people feel safe to ask questions, challenge assumptions, and explore new paths, while still working towards shared goals. Here are some ways of doing this:

• Rethink How You Facilitate Meetings – instead of defaulting to open-floor discussions, consider rotating facilitators to ensure that a range of voices are being heard. Or, employers could incorporate a ‘devil’s advocate’ role in brainstorms to normalize constructive criticism.
• Build Psychological Safety Into the Culture – train leaders to respond to disagreement with curiosity rather not defensiveness. Celebrate moments where challenging the norm led to a better outcome, even if it was slightly uncomfortable at first, as this will help to normalize and encourage this behaviour!
• Diversify the Voices at the Table – hire for diversity of thought, background, and perspective. Then, make sure those voices are empowered to speak and are genuinely heard.
• Invite Feedback and Listen to It – are your employees regularly invited to give input on strategy, policy, or operations? Is their feedback acknowledged and acted upon? Make it clear that every voice matters – not just the loudest or most senior.
• Model It From the Top – when leadership demonstrates openness to being challenged, it sets the tone for the rest of the organization. Leaders admitting when they’re wrong (or even just unsure) can be one of the most powerful cultural shifts.

It’s tempting to equate agreement with progress, but real progress comes from the friction of ideas and the courage to question.

In a world that sometimes feels like it’s moving on autopilot, the organizations that thrive will be the ones who can think independently without losing their sense of connection. Because culture isn’t about creating clones, it’s about building a community where differences are not just accepted, but celebrated.

So let’s leave the herd behavior to the zombies!

If you would like to discuss how we can help build psychological safety into your workplace culture to encourage healthy dissent, please get in touch with us today!

Every team has its share of diverse personalities, but managing a narcissistic employee can pose a unique set of challenges. On the surface, narcissistic individuals may appear confident, ambitious, and even charismatic. Beneath the surface, however, their behaviors can erode trust, disrupt team dynamics, and create an emotionally draining work environment.

As employers, it’s vital to understand what you’re dealing with, set clear boundaries, and lead with both empathy and accountability.

Understanding Narcissism in the Workplace

Narcissism isn’t just about egotism. Narcissistic employees often:

• Crave constant validation and admiration
• Exaggerate their accomplishments
• Take credit for others’ work
• React defensively or even aggressively to criticism
• Deflect responsibility and blame others
• Undermine peers to elevate themselves
• Lack genuine empathy

It’s also important to note that narcissism exists on a spectrum. Some employees may exhibit occasional traits under stress, while others may demonstrate a consistent pattern of disruptive behavior.

Covert narcissists, in particular, can be more difficult to spot. They may initially come across as cooperative or even vulnerable. Then their manipulative tendencies only become clear once they feel their ego is threatened.

Why It Matters

Unchecked narcissistic behavior can lead to:

• Declining team morale
• Loss of high-performing staff
• Toxic conflict
• Disruption of collaborative workflows
• Legal or reputational risk, particularly if behaviors cross into bullying or harassment

Managing these employees requires a strategic, informed approach. Left unaddressed, their conduct can cause more damage than their contributions are worth.

Signs You May Be Managing a Narcissistic Employee

Watch for consistent patterns like:

• Disregard for team efforts or overemphasis on individual recognition
• Gossiping, undermining peers, or triangulating colleagues against one another
• Refusal to take accountability or persistent victimization
• Inflated sense of entitlement or “special rules” mentality
• Resistance to feedback or excessive defensiveness

These behaviors may not be obvious at first. Often, narcissistic employees perform well in the early stages, winning trust with confidence and apparent drive. The problems often surface when they are asked to collaborate, follow leadership, or accept critique.

Strategies for Employers and Managers

1. Set Clear, Firm Boundaries

Establish performance expectations, behavioral norms, and communication standards early—and reinforce them consistently. Don’t shy away from difficult conversations. Narcissistic individuals often test limits, so clarity and consistency are essential.

2. Provide Direct and Documented Feedback

Avoid sugar-coating or overly emotional responses. Be factual, specific, and professional. Document all key interactions, especially those involving behavioral correction or conflict resolution. This protects your team and your organization.

3. Avoid Ego Confrontations

Narcissists often view criticism as a personal attack. Frame feedback around business outcomes rather than personal shortcomings. For example, instead of “You’re not a team player,” say, “This project requires collaboration – here’s how your individual work impacts the group.”

4. Reinforce Team Values

Create a culture where teamwork, empathy, and respect are visibly recognized and rewarded. A narcissistic employee may be less likely to act out if they see that individualism and self-promotion are not the keys to advancement.

5. Coach – But With Limits

Some narcissistic traits can be softened with coaching, especially if the employee is open to change. Focus on emotional intelligence, perspective-taking, and communication. However, don’t invest indefinitely. Know when the behavior is a pattern, not a phase.

6. Monitor Team Impact

Check in regularly with other employees. Are they feeling marginalized, undermined, or stressed? Don’t let one employee’s behavior diminish the performance or wellbeing of others. Maintain respect for all members of the team and avoid name calling or labelling that can isolate team members or encourage destructive gossip.

7. Avoid Rewarding Toxic Success

A narcissistic employee may drive results—but if it comes at the cost of culture, collaboration, and retention, the price is too high. Evaluate their impact holistically, not just through KPIs.

8. Enforce Consequences When Needed

If boundaries are repeatedly crossed or behavior escalates to harassment or bullying, follow disciplinary processes clearly and promptly. Narcissists will often push back—expect deflection, denial, or even retaliation—but holding your ground sets the tone for your leadership.

When It’s Time to Let Go

If all efforts at coaching, boundary-setting, and accountability fail, it may be in the best interest of your team – and your business – to exit the employee. Make sure you’ve documented everything, followed fair process, and consulted legal or HR support to minimize risk.

Final Thoughts

Managing a narcissistic employee is not easy, but with awareness, consistency, and firm leadership, it can be done. The key is to avoid personalizing their behavior; being manipulated by charm or blame-shifting; and sacrifcing team wellbeing for short-term results.

If you would like to discuss how we can help build a healthy workplace that is built on mutual respect and shared goals, please get in touch with me at amanda@orgshakers.com.

For centuries, the concept of a “job” – a defined set of responsibilities assigned to an individual – has shaped how organizations operate, how work is allocated, and how employees are managed. However, the traditional job structure is becoming increasingly obsolete as technological advancements, globalization, and shifting workforce dynamics accelerate the pace of change. Organizations are now recognizing the need for a more fluid and adaptable approach to work – one that prioritizes skills over rigid job descriptions.

Why the Traditional Job Model is No Longer Enough

Historically, jobs have been the foundation for every aspect of workforce management -from hiring and compensation to career progression and performance evaluation. However, this standardized, function-driven approach is now proving to be a hindrance to agility, innovation, and inclusivity. By confining workers to predefined tasks within hierarchical structures, organizations limit their ability to quickly adapt to evolving business needs and capitalize on the full potential of their workforce.

Research indicates that while organizations acknowledge the benefits of a skills-based approach, there is still a significant readiness gap – only 20% of employers feel fully prepared to transition away from job-based work models. Additionally, legacy mindsets remain a major obstacle, with 46% of companies citing traditional practices as the main barrier to adopting skills-based work strategies.

The Skills-Based Organization: A New Operating Model

To meet the demands of a rapidly changing business landscape, organizations are shifting toward a skills-based operating model. This transformation involves moving away from viewing employees as “job holders” performing predefined tasks and instead recognizing them as dynamic individuals with unique and evolving skill sets.

HR professionals will play a crucial role in leading this shift by redefining how work is allocated and ensuring that skills – not job titles – drive workforce decisions. This requires:

• Breaking Down Work into Tasks or Projects: Work should be deconstructed into individual tasks or broader challenges to be solved, allowing workers to contribute based on their specific skills.
• Integrating Human Skills, AI, and Automation: Organizations must determine the optimal combination of human capability, artificial intelligence, and automation to achieve desired outcomes efficiently.
• Redefining Workforce Engagement Models: Employment models should become more flexible, incorporating freelancers, alliances, and project-based work to align with business needs.
• Allowing Skill Flow Over Fixed Structures: Instead of rigid hierarchies, employees should be encouraged to fluidly move to work that matches their skills, interests, and aspirations.

The Expanding Definition of Skills

A key pillar of the skills-based organization is recognizing that skills extend beyond technical competencies. While hard skills such as coding, data analysis, and accounting remain essential, human capabilities – including emotional intelligence, critical thinking, and leadership – are equally vital. Moreover, organizations must embrace potential – the latent abilities and adjacent skills that can be developed to foster future success.

As businesses adopt this new framework, “skills” will become shorthand for defining workers as multidimensional individuals, each possessing a unique blend of strengths, passions, and motivations. This approach not only enhances workforce agility but also fosters a more equitable, human-centric work experience.

HR’s Role in the Transformation

HR leaders must spearhead the transition from traditional job structures to skills-based organizations by educating executives, challenging outdated mindsets, and implementing new workforce strategies. By embracing this shift, companies can better align talent with work, improve employee satisfaction, and drive innovation – all while preparing for the future of work.

The end of jobs doesn’t mean the end of work; rather, it represents a new beginning – one where individuals are empowered to maximize their potential and contribute meaningfully based on their unique abilities. The time for HR to lead this evolution is now.

It’s Learning at Work Week, and this acts as the perfect reminder that development isn’t a one-off training session, but rather an opportunity to be seized on a daily basis. Indeed, a LinkedIn study found that a massive 94% of employees said they would stay longer with an employer who invested in their learning and development!

However, we know that getting people genuinely engaged in learning can sometimes be a bit tricky. With deadlines looming and inboxes overflowing, learning opportunities can often get pushed to the bottom of the to-do list.

So, the question is, how do we make learning stick?

Here are five simple (and realistic!) ways we have found that really boost engagement with learning at work:

1. Make It Bite-Sized and On-Demand – gone are the days when learning had to mean a full-day workshop. Microlearning – think 10-minute videos, quick quizzes, or short articles – fits more naturally into busy schedules. Employees are far more likely to engage when learning feels like a small step rather than a big leap.
2. Link Learning to Real Goals – people engage more with learning when they understand why it matters. Whether it’s developing leadership skills to prepare for promotion or brushing up on AI tools to stay ahead of industry trends, learning becomes more meaningful when tied to personal or team objectives. A great way to ensure this is happening is by utilizing time during one-to-ones to help employees connect activities to their career aspirations or challenges they are facing.
3. Celebrate the Learnings – we you may know, recognition goes a long way. Therefore, make the effort to celebrate people who take part in learning initiatives, whether that’s a quick shoutout in a team meeting or even a ‘Learner of the Month’ award to promote quick buy-in.
4. Involve Managers Early – team leaders are often the missing link when it comes to learning engagement. If a manager values and models continuous learning, their team is far more likely to follow suit. Therefore, employers should be equipping managers with a simple learning conversation toolkit (such as questions they can use during check-ins to prompt learning reflection and planning).
5. Make Learning Fun – it can be good to remember that learning doesn’t always have to be formal. Peer-led sessions, ‘lunch and learn’s’, or even friendly learning challenges can create a buzz and encourage collaboration.

The key thing to takeaway is that learning at work shouldn’t feel like homework. It should feel like progress, growth, and even a bit of fun. Which means not simply offering resources, but by creating a culture where curiosity is rewarded and development is genuinely supported.

If you would like to discuss how we can help craft a workplace culture that promotes an engagement with learning, please get in touch with us today!

In today’s workplace, supporting employees with their mental health isn’t just a matter of ticking compliance boxes…it’s a moral imperative and a business-critical issue.

According to mental health charity Mind, one in six workers experiences mental health problems such as anxiety or depression. Yet, many employees still feel hesitant to disclose these struggles or take necessary time off.

For those who do take mental health-related leave, the journey back to work can be delicate, and the role of their employer is pivotal in shaping a smooth, supportive return.

When planning for this, leaders need to be considering how they can structure their support before, during, and after the employee’s return to work to ensure that that support remains consistent throughout this process.

Before the Return – Laying the Foundation

The return-to-work process begins long before the employee steps back into the office. Maintaining respectful, open communication during their absence is key, but with mental health this requires a degree of sensitivity.

Some managers may worry that reaching out might feel intrusive or heighten anxiety – this is where clear communication is vital! Ask the employee what they would find helpful. Would they prefer a weekly check-in, or just a simple ‘thinking of you’ message every now and then? It’s about defining expectations rather than assuming.

Where available, Occupational Health professionals can act as intermediaries, helping both parties understand the best route forward. They can assess what reasonable adjustments may be needed and provide reassurance to managers who might feel uncertain about falling into the trap of ‘saying the wrong thing’.

Additionally, consider ways to keep the employee connected without pressure. Invitations to team socials or virtual catch-ups can help maintain a sense of belonging. But again, ask first. What feels inclusive to one person may feel overwhelming to another. It’s not about inclusion by default, it’s about inclusion by design!

During the Return – Supporting the Transition

The actual return to work can be a fragile moment. Structuring a phased return and allowing the employee to gradually ease back in is often a helpful and fruitful approach – in fact, one study found that 70% of employees who had been offered a phased return to work after a leave of absence felt that this facilitated a quicker return to work.  

In addition to this, remember that timing is everything. If possible, align the return with the beginning of a new project or work cycle, rather than dropping them into the middle of a chaotic period, as this can offer the mental space to reorient themselves.

On their first day back, be there. Don’t schedule their return for a day when you are working remotely or in back-to-back meetings. A simple ‘Welcome back, it’s really good to see you’ can make all the difference. Don’t overdo it, but don’t underdo it either.

And when it comes to check-ins, think about the quality of your questions. Instead of a generic ‘How’s it going?’, try:

• What went well for you this week?
• Is there anything that made today easier or harder?
• What can I do more or less of to support you?

These kinds of questions invite honest, reflective answers and show that you are actively listening, not just ticking a wellbeing box.

After the Return – Continuing Care

Support doesn’t end after the first week. Continue the regular check-ins, and don’t assume everything is fine just because the employee is physically present.

Encourage ongoing access to resources – whether it’s wellbeing apps, employee assistance programmes (EAPs), or flexible working arrangements. Sometimes, it’s not one big thing but the accumulation of small supports that creates a genuinely mentally healthy work environment.

This can also be a good time for some self-reflection as a leader. Are you role modelling the kind of behaviour you want your team to adopt? Are you taking breaks, setting boundaries, and demonstrating vulnerability when needed? If the work culture itself contributed to the employee’s struggles, are you addressing it?

Finally, it’s important to remember that supporting someone returning from a mental health absence can also be challenging for managers. They may feel pressure to get it right and fear about getting it wrong. It’s essential that managers also have access to support during this process, too.

Helping someone return from mental-health-related absence isn’t about following a script, it’s about compassion, communication, and clarity.

By taking the time to understand what each individual needs before, during, and after their return employers can create workplaces where people not only recover but thrive.

If you would like to discuss how we can help with this, please get in touch with me at anya@orgshakers.com or get in touch with us through our website.

Ever feel like your HR department is lost in a jungle of technology solutions?

You’re not alone.

HR professionals today face a dual challenge: leveraging technology – particularly artificial intelligence (AI) – to drive efficiency, while avoiding the pitfalls of creating an HR “techno-sprawl” … the proliferation of disparate technologies and systems.

To put this into context, organizations are currently managing anywhere from 15 to 50 different HR technologies leading to fragmented data, duplicated efforts, and soaring operational costs. Studies show that this leads to a staggering 83% of HR leaders who regret recent tech buying decisions due to a lack of integration or misalignment with business needs.

However, AI presents a transformative opportunity … if implemented strategically.

The AI Advantage in HR

Generative AI is reshaping HR by automating repetitive tasks, synthesizing insights, and enabling seamless employee interactions.

AI-driven solutions can optimize talent acquisition, performance management, employee engagement, and workforce analytics, reducing administrative burdens and allowing HR professionals to focus on strategic priorities.

By implementing AI strategically, HR teams can streamline processes while maintaining a cohesive technology stack. For example, the following use cases demonstrate how AI can enhance efficiency without adding unnecessary complexity:

1. Communication – AI-driven chatbots enhance employee engagement by providing instant access to HR knowledge bases. These tools can guide employees through personalized learning journeys, assist with benefits inquiries, and even offer career development recommendations. One global software company, for instance, uses an AI chatbot to provide employees with individualized learning suggestions based on skill gaps, fostering continuous development.
2. Concision – AI can extract insights from unstructured data sources to streamline performance management. By synthesizing employee feedback, performance ratings, and engagement data, AI enables HR professionals to make informed decisions quickly. Some organizations use AI-powered platforms to provide real-time sentiment analysis and development recommendations, ensuring a more objective performance appraisal process.
3. Content Creation – AI-powered tools can generate job descriptions, personalized candidate communications, and even recruitment avatars to enhance hiring processes. For example, AI can formulate job postings based on skill profiles and tailor them to different contexts, allowing recruiters to attract top talent with minimal manual effort.
4. Coding and Analytics – AI can interpret vast amounts of HR data, generating valuable insights for workforce planning. Companies are leveraging AI-powered analytics to assess attrition risks, identify workforce trends, and improve decision-making. By integrating AI with HR data sources, organizations can enhance predictive modeling without adding unnecessary software complexity.

Balancing AI Implementation with Strategic Simplification

To harness AI effectively while avoiding “techno-sprawl”, organizations should:

• Streamline HR Tech Stacks – Evaluate current platforms and eliminate redundant systems before integrating AI-powered solutions.
• Prioritize Scalable AI Applications – Choose AI tools that integrate workflows rather than introduce disconnected platforms. For example, integrated solutions such as Rippling can revolutionize HR operations by speeding up processes, providing new insights, and uncovering trends.
• Optimize Data Usage and Security – Ensure AI-driven analytics are embedded into core HR functions with centralized data management. Equally important is that this data – much of it personally identifiable information (PII) – is securely stored and processed in accordance with local data protection legislation. Here network security specialists like ditno can help manage the potential security risks presented by systems using multiple applications and databases.
• Emphasize Human Interaction – AI should free up HR professionals to focus on strategic engagement, rather than replacing human connection.

A Future-Proof Approach

By aligning AI investments with organizational goals and ensuring seamless integration, HR can embrace AI-driven efficiency without succumbing to software sprawl.

With the right balance, AI can transform HR from a fragmented function into a streamlined powerhouse, driving business success while maintaining human-centric employee experiences. To find out how OrgShakers can help, please get in touch at hello@orgshakers.com.

Most of us will have experienced the impact of redundancy at some point in our lives – if not directly, then through a friend or family member. It is one of the most intensely stressful events that an individual will ever experience, ranking closely with divorce, serious illness, and the death of a close relative – and knowing this makes having to deliver the news of redundancy one of the most difficult challenges facing any manager or team leader.

So, in this article I will offer my advice on how managers should prepare themselves for redundancy meetings and share videos of my own online meeting rehearsals with a colleague where we address three of the most common employee reactions: withdrawal, anger, and pragmatism.

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Redundancy conversations are never easy, and I know highly experienced managers who have sleepless nights worrying about how they are going to break the news to their people. Some try to bottle up their emotions to the point where they can appear somewhat cold and callous. Others try to distance themselves from the decision to make redundancies – “if it was down to me we wouldn’t be letting people go”.

None of this is helpful to the individuals who are at risk of losing their jobs.

In my experience, the best approach for one-on-one redundancy meetings is to deliver the message briefly, simply, and consistently, giving the employee clear and precise reasons why their role is at risk – and then respond to each individual’s reaction to that message with care and compassion.

Immediately after the meeting, a letter reiterating the redundancy message and giving further details of the process should be given to the employee along with any additional supporting documentation.

There are seven key stages to ensuring a successful outcome to these meetings:

1. Legal Considerations: Managers need to be clear whether the one-on-one meetings they are having with their people are either (a) to give the employee notice of dismissal, or (b) to make employees aware that they are at risk of redundancy and that a consultation process will now take place. It is also good practice for managers to make the employee aware of any internal right of appeal procedures.

2. Documentation: Most redundancy programmes will require a series of letters to be sent to the employees who will potentially lose their jobs. The first letter will confirm that jobs are at risk and that the organisation is entering a period of consultation. This should include details of the terms being offered. The second letter confirms that the employee has provisionally been selected for redundancy. The final letter gives formal notice of redundancy. The appropriate letter should be sent to the employee immediately after meeting with their manager.

Internal communications to inform employees who will not be impacted by the redundancy program should also be prepared. These should explain the process and highlight which groups of employees will be impacted. Where appropriate, organisations should also prepare communications for external stakeholders.

A timetable at the start of the process is also useful as a guide both for employees and managers. The timetable should include any steps that the employee needs to take, e.g.: the opportunity to consider alternative vacancies that might be available within the organisation.

3. Frequently Asked Questions: Managers should work with their HR colleagues to identify and sign off approved answers to questions which might arise during the redundancy meetings e.g.: Would my pay be the same if I am offered an alternative role within the organisation? Am I entitled to ask for time off to find new work and attend interviews? What happens to my pension?

Being able to answer these questions in the meeting rather than having to go back to the employee will reassure them that the redundancy process has been properly thought through, and that the concerns of employees have been addressed.

4. Location: When face-to-face meetings are possible, it is important to meet in a quiet, private room free from the risk of interruptions. In glass-walled meeting rooms, seating should be arranged to ensure that the employee is not looking out into a public area.

If managers are meeting with their people online, however, the location is significantly less controllable. Planning and preparation are, therefore, even more important – thinking about what each employee will need in order for them to have the best meeting possible. For example, if an employee is working from home and typically has family members in close proximity, the manager might suggest that for this meeting they need to find a private and quiet space.

This is vital because the conversation must not be rushed or interrupted. Employees need time to process what they are being told. Managers need to be able to read the employee’s emotions and think about how best to react. As a result, there are likely to be long pauses in the conversation, and in some instances it might be appropriate to have a follow-up call later in the day or the following morning.

5. Timing: Most redundancy conversations can be concluded professionally and compassionately in about 15 to 20-minutes – however, it is always wise for a manager to assume they will take half an hour. Managers should also allow sufficient time after the meeting for the employee to adjust to having heard the news before having to spend time with their family. For these reasons, meetings should be booked for the morning or early afternoon. As a follow-up call may also be required, meetings should be avoided ahead of days-off and holidays.

6. Rehearsals: The purpose of rehearsals is to ensure that managers remain in control of the meeting at all times. In preparation for these rehearsals, managers should write down the key points they need to make. This not only helps structure a personal narrative, it also acts as an aide memoire if a meeting becomes emotional and the manager needs to bring it back on track.

It should be noted that some organisations require a pre-scripted statement to be read out to employees, so managers should check the organisation’s policy on this ahead of rehearsals.

Below I have posted videos of three of my own online redundancy meeting rehearsals. Click on the images to see the videos and, as you’ll see, these are not ‘perfect’ meetings – far from it. Rather, they were an opportunity for my colleague and I to review the content and delivery of our key messages and address any issues before meeting with employees.

The first meeting is with “Jo” who I thought would be very upset but who would try to suppress her emotions:

The second meeting is with “Pat” who I expected to respond angrily to the news:

The final meeting is with “Cindy” who tends to be positive and optimistic in most situations:

7. Conducting the meeting: I’ve said that employees who are to lose their jobs are entitled to consideration and compassion. So, what constitutes compassion? I suggest the following:

• The meeting should convey a clear message with no element of ambiguity or doubt. If the employee is to be dismissed at the meeting this should be clear and unequivocal. However, if the meeting is designed to start of redundancy consultation process it should be made equally clear that a final decision has not yet been taken and will only be made once the consultation process is concluded.
• The employee should be told where any notice period will be worked. Alternatively, the employee should be informed that they will be leaving immediately and paid in lieu of notice.
• If the organisation is making any ex-gratia payments (i.e.: payments that are in addition to the basic entitlement) then this should be made clear.
• The employee should be informed that the proposed terms for the severance will be given in writing following the meeting. If the employee wishes to discuss severance terms in more detail the manager should commit to arrange a meeting with a member of the HR team or another line manager the next day or certainly soon after. (Managers should check how the organisation wishes these requests to be met ahead of their meeting with the employee).
• If job search or outplacement support is being provided by the organisation to help an individual find a new position or move into self-employment or retirement, this should be highlighted in the meeting with details provided either in writing or in a follow-up meeting.

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In summary, to conduct a redundancy meeting with professionalism and compassion requires thorough and detailed preparation. The process will never be easy, never be comfortable – but enabling an employee to exit the organisation with dignity is something the very best managers strive to deliver for their people.

If you would like to discuss this article, or have any questions about how you can implement a caring and compassionate redundancy programme in your organisation, I can be contacted at therese@orgshakers.com.

Picture this: an employee, just a few weeks after giving birth, sits at home surrounded by bottles, nappies, and the overwhelming noise of new motherhood. She’s healing from major physical trauma, operating on broken sleep, and grappling with unexpected waves of anxiety. And yet, her maternity leave policy only views her absence in terms of dates and deadlines. There’s no mention of mental health support, no flexible return plan, and no real acknowledgment of the seismic personal shift she’s navigating.

You might have already realised that you don’t have to picture this scenario, but rather recall it, as this is the reality for too many new mothers. In fact, a recent study found that over half (54%) of new mothers who have returned to work after having a baby were dissatisfied with the support they received. This is because policies get designed on paper, but can run the risk of being disconnected from lived experience.

However, today is World Maternal Mental Health Day, and this offers employers the opportunity to confront this gap in policy and acts as a reminder that maternity leave isn’t just about a physical absence from work – it’s a critical period of emotional adjustment, healing, and identity transformation.

Therefore, businesses must begin to move beyond compliance in order to create maternity leave policies that are truly robust, realistic, and rooted in care. Here’s how they can do that:

• Start with Empathy, Not Just Legislation – yes, legal compliance is the foundation, but it shouldn’t be the ceiling! Review statutory requirements as your baseline and then ask: What more can we do to show we value and support our people? Empathy-driven policies reflect a workplace culture where individuals feel seen and understood.
• Prioritise Mental Health as Much as Physical Recovery – maternal mental health challenges, including postnatal depression and anxiety, are common – yet often invisible. A forward-thinking policy should integrate mental health into every stage of maternity support. Employers should therefore consider offering support such as counselling services before, during, and after maternity leave, as well as conducting mental health check-ins as part of a ‘returning to work’ plan.
• Make Flexibility the Default, Not the Exception – rigidity can cause unnecessary stress for returning parents, and so a realistic maternity policy will recognise that every family’s needs are different. Offering options such as phased returns and a gradual reintroduction to responsibilities can help send a strong message of trust and support to those employees.
• Communicate Early, Clearly, and Continually – one of the biggest sources of stress for expectant parents is uncertainty. Clear and compassionate communication about maternity leave entitlements, timelines, benefits, and expectations should happen early and continue throughout the journey. In addition, checking in throughout the maternity leave period can help employees continue to feel connected, which ultimately reduces those feelings of angst that can build up towards their eventual return.
• Support the Wider Team, Too – good maternity policies also consider the wider impact on colleagues and teams. Preparing teams for parental leave transitions, providing adequate cover, and avoiding a culture of resentment are vital steps to creating a supportive environment all round.

Creating a robust policy is not a one-and-done task. Societal expectations, family structures, and best practices around maternity leave are constantly evolving, and so your maternity leave policy should be evolving too.

Days like World Maternal Mental Health Day remind us that the wellbeing of new mothers is not just a personal issue, but also a workplace one. And ensuring you have a truly robust and realistic maternity leave policy can make all the difference when it comes to empowering your working parents.

If you would like to discuss how we can help ensure your maternity leave strategies are robust and realistic for the mothers of today, please get in touch with us now!

A brand-new study recently discovered that those employees who are ‘workaholics’ are more likely to become disengaged with their moral values. This got us thinking about how being a workaholic – whilst outwardly presenting as a super engaged and committed employee – actually has detrimental effects on overall productivity and wellbeing – so much so that it apparently throws off one’s moral compass, too. That’s why this month we have grabbed a copy of Malissa Clark’s latest book, Never Not Working: Why the Always-On Culture is Bad for Business–and How to Fix It.

Dr Malissa Clark is an associate professor of industrial-organizational psychology at the University of Georgia, and her research has particularly focused around workaholism, burnout, employee wellbeing, and organizational culture. Widely published in academic journals, Malissa has become a leading voice in the conversation around workplace mental health, and her first book, Never Not Working, translates her years of academic insights into accessible, actionable guidance.

In her book, Malissa starts by examining the toxic rise of workaholism in today’s professional world – where long hours and constant availability are not only normalized but celebrated. She argues that this ‘always-on’ culture is not a mark of dedication or success, but a harmful and unsustainable approach that damages individuals, teams, and entire organizations.

The book creates a clear distinction between healthy work engagement (feeling energized and fulfilled by work) and workaholism, which is defined by an uncontrollable inner compulsion to work excessively and obsessively. Malissa draws on over a decade of empirical research to show how workaholism is linked to burnout, anxiety, strained relationships, and reduced productivity, debunking the myth that more work automatically leads to better outcomes.

The book also goes on to address the systemic and cultural drivers of overwork: from glorified ‘hustle culture’ and performative busyness to poor leadership and the spread of technology that blurs the line between professional and personal life. She explores how these patterns have been intensified by the pandemic, remote work, and economic pressures.

Rather than simply critiquing the current state of affairs, Malissa offers a practical framework for change. She provides tools for leaders to recognize unhealthy behaviors in themselves and their teams, and she outlines steps organizations can take to shift away from overwork, such as setting boundaries, promoting recovery time, and measuring success based on output rather than hours being logged.

Ultimately, Never Not Working is a call to reimagine what productivity and success look like in the 21st century, arguing that sustainable work is not only better for employees, but better for business overall.

If you would like to discuss how we can help train your leaders and middle managers to identify the signs of workaholism, please get in touch with us today!

And in the meantime, be sure to grab yourself a copy of Never Not Working – it can be purchased here in the US and here in the UK.

HR professionals are at the forefront of navigating the evolving dynamics of workplace culture.

So, with more and more organizations increasing the number of in-office workdays, the rise of ‘hushed hybrid’ working – when front-line managers quietly allow employees to work remotely despite official Return to Office (RTO) mandates – presents a critical challenge that demands immediate attention.

The Current Landscape

In 2024, several major organizations, including Amazon, JPMorgan Chase, and AT&T, issued strict RTO mandates, requiring employees to return to the office five days a week.

These policies have sparked a significant pushback, with surveys revealing that a significant percentage of employees are either ignoring these mandates or considering leaving their roles due to the lack of flexibility.

This resistance underscores a growing disconnect between senior leadership and front-line management and employees.

The Risks of ‘Hushed Hybrid’ Practices

‘Hushed hybrid’ working may seem like a practical workaround for front-line managers aiming to balance employee satisfaction with company policies. However, this approach is unsustainable and fraught with risks:

• Employee Tensions: Allowing some team members to work remotely while others are required to be in the office can create feelings of unfairness and resentment.

• Erosion of Trust: The secrecy inherent in ‘hushed hybrid’ arrangements undermines transparency and can lead to a toxic workplace culture.

• Policy Compliance Issues: If managers are bypassing RTO policies, it raises concerns about adherence to other organizational policies, signaling potential governance issues.

The Role of HR in Bridging the Gap

HR professionals play a pivotal role in addressing the root causes of ‘hushed hybrid’ working. Here’s how you can act:

• Facilitate Open Dialogue: Create channels for middle managers to provide honest feedback to senior leadership about the challenges and employee sentiments surrounding RTO mandates.

• Reassess RTO Policies: Collaborate with leadership to evaluate the effectiveness of current RTO policies and explore more flexible, hybrid models that align with employee needs and organizational goals.

• Promote Transparency: Foster a culture of openness where policies are clearly communicated and consistently applied across all levels of the organization.

• Support Middle Managers: Equip managers with the tools and training needed to navigate the complexities of hybrid work arrangements while maintaining compliance with company policies.

Building a Sustainable Workplace Culture

The rise of ‘quiet’ workplace trends like ‘hushed hybrid’ working highlights the need for proactive measures to strengthen organizational culture. By addressing these challenges head-on, HR can help bridge the gap between policy and practice, ensuring that your organization remains an employer of choice in an increasingly competitive talent market.

If you would like to discuss how we can help coach your leaders in communication, as well as foster a culture of openness in your workplace, please get in touch with us.

Let me set the scene: it’s a rainy Tuesday morning and you arrive at the office for work. The place is quiet – just the hum of the coffee machine and the low murmur of someone on a Teams call. But by 10 a.m., a small group has gathered in the open-plan communal space: Finance are chatting about a reporting glitch, a new employee is asking questions about a new platform, and someone is sharing photos from their dog’s birthday (yes, that’s a thing now!).

Within half an hour, three new ideas have been sparked, two problems solved, and a connection made that will lead to an impromptu mentorship pairing.

This is the kind of magic that’s hard to replicate through a screen.

While AI and automation are undeniably transforming the way we work – bringing speed, efficiency, and convenience – they can’t replicate the authenticity, collaboration, or creative spark that comes from sharing a space with others. In an age where so much can be streamlined, the unmediated, spontaneous moments of human connection remain irreplaceable. A smile, a firm handshake, or a quick coffee break creates bonds that virtual interactions simply can’t match.

Creating environments that foster meaningful connection is no longer a ‘nice to have’ – it’s essential for building resilient teams and strong workplace culture.

AI: An Enabler, Not a Replacement

Let’s be clear: AI is here to stay, and that’s a good thing. Used thoughtfully, it can lift the administrative burden, speed up data analysis, and allow people to focus on what they do best – building relationships, solving problems, and bringing fresh ideas to the table.

In the HR space alone we’ve seen AI enhance recruitment, employee feedback, and performance monitoring. Gartner predicts that by 2027, nearly 25% of all professional roles will be supported or augmented by AI. But while these tools enhance productivity, they must not replace the emotional intelligence, trust, and judgment that only humans bring.

AI won’t notice when a new starter is feeling overwhelmed. It can’t coach someone through a delicate conversation or teach the nuance of when to lead, when to follow, and when to challenge. That kind of knowledge lives in the in-between moments – moments that only come with face-to-face connection.

The Value of Being There

As we integrate AI into more aspects of work, it becomes even more important to double down on what can’t be automated – namely, mentorship.

While AI can accelerate tasks and fast-track knowledge acquisition, it doesn’t teach people how to navigate a tough conversation, when to push back in a meeting, or why a certain client prefers one communication style over another. That kind of learning comes from observing, shadowing, and talking things through with someone who’s been there before. It comes from being present.

In professional environments – particularly those where junior employees are just beginning to shape their skills – this human guidance is essential. Kevin Ellis, Chairman of PwC, captured it well when he said: “You give people the freedom to do more. This, in turn, requires more coaching to equip people more quickly for more responsibility and to impart knowledge that is usually acquired over a longer period of time.” AI might take someone from year one to year three on paper, but the real growth happens in the conversations in between.

Being physically present in the workplace allows for these crucial mentoring moments to unfold naturally – whether it’s a casual debrief after a meeting, or a spontaneous question asked in passing. These are the moments that build confidence, capability, and a sense of belonging.

Without them, there’s a real risk that early-career employees, especially, miss out on the very experiences that shape future leaders.

Designing Office Time with Intention

That doesn’t mean flexibility goes out the window. Remote and hybrid working have provided much-needed balance for many, and the option to focus at home is now a baseline expectation. But if we want employees to come into the office, the experience has to be more than just replicating remote work at a desk.

Office time should be purposeful. It should be about collaboration, creativity, shared learning, and community – things that don’t happen as organically over scheduled calls. When designed well, the physical workplace can serve as a catalyst for connection. Open-plan areas, communal kitchens, and informal breakout spaces make it easier for spontaneous interactions to flourish.

In-person collaboration unlocks creativity and fosters deep trust – an authenticity that screens and algorithms can’t capture.

The Human Touch Builds Trust

Trust is the foundation of effective teams, and it’s much easier to build when we’re face-to-face. Research from MIT Sloan shows that high-trust teams are 50% more productive and 76% more engaged. Shared experiences – the chats between meetings, the eye contact across a table, the subtle cues from body language – form the basis of camaraderie and psychological safety.

In roles like HR, trust is especially vital. When employees know there’s a human being behind the process, someone they can see, speak to, and be heard by, they are more likely to feel supported. But when services are automated to the point of invisibility, that trust can erode.

We must continue to capitalise on the human element – not in spite of AI, but alongside it.

Moving Forward – Together

AI will continue to shape the future of work, but it’s our responsibility to ensure it doesn’t strip out the soul of the workplace. It’s not about choosing between technology and human connection; it’s about using technology to elevate it.

Because sometimes, the best ideas – and the strongest relationships – are sparked not by an algorithm, but by a laugh across the desk and a second cup of coffee.

If you would like to discuss how we can help create environments that foster meaningful connections in your organization, please get in touch with us today!

In just a few short years, the definition of ‘the workplace’ has undergone a dramatic transformation. Kitchens became conference rooms, spare bedrooms turned into full-time offices, and coffee tables doubled as desks. As organizations embraced remote and hybrid models in response to global disruptions, a new normal emerged – one marked by flexibility, autonomy, and, for many, the blurring boundary between work and home life.

But this shift has also exposed a critical blind spot: safety and health responsibilities in remote work environments. Many employers, long accustomed to managing risk within traditional office spaces, have been slower to adapt their policies and practices to meet the realities of hybrid teams. Yet the legal and ethical duty of care doesn’t end at the office door – it extends to wherever work happens.

The hybrid working model introduces a wide range of new safety considerations, and to keep employees protected (and businesses compliant) employers must evolve how they approach workplace health and safety in this new working landscape. Here’s what they need to be considering:

• Ergonomics at a Distance – just because employees are out of the office doesn’t mean employers are off the hook. Ergonomic injuries can occur just as easily at home as they can in a cubicle, and so employers should provide guidance – and where feasible, resources – to help remote employees set up safe, ergonomic workspaces (this could include things such as supportive seating for posture alignment and blue light filters over at-home monitors).
• Virtual Risk Assessments – traditional safety inspections may be rooted in the office, but hazards still exist at home. From poor lighting and unsafe extension cords to cluttered walkways, remote employees face risks that may go unnoticed. Employers can aim to mitigate these risks by offering services such as virtual risk assessments or self-checklists that employees can use to audit their home office setups.
• Supporting Mental Health in Remote Teams – perhaps the most pressing safety concern in hybrid and remote environments is mental health. The blurring of work-life boundaries, coupled with increased isolation, has led to rising levels of stress, burnout, and disconnection. To prevent this, employers should be actively supporting mental wellbeing through clear working hour expectations, access to mental health resources (such as Employee Assistance Programs) and regular check-ins.  
• Staying Connected to Stay Safe – safety isn’t just physical, it’s cultural. Remote isolation can weaken communication, delay reporting of issues, and chip away at team morale. Employers should aim to prioritize connection by creating consistent touchpoints (such as regular 1:1 meetings and team huddles), as well designing digital social spaces that can replicate the more informal interactions of office life.
• Policy – as the nature of work changes, health and safety policies must evolve accordingly. Employers need to update their frameworks to clearly reflect safety responsibilities for remote employees, incident reporting procedures for home-based injuries and legal compliance across state or international jurisdictions. Having these clearly defined expectations reduces liability and promotes a consistent standard of care across all work environments.
• Technology as a Safety Ally – digital platforms now play a central role in workplace health and safety. From monitoring workloads to tracking employee engagement and flagging burnout, technology can help transform health and safety from a reactive process into a proactive one.

Many employers may still be unaware that their duty of care extends beyond the office walls. Under labor laws such as OSHA in the US, employers are legally responsible for ensuring a safe work environment for all employees – including those working remotely. Injuries or health issues occurring at home may still fall under workers’ compensation and employer liability.

And in addition to physical considerations, remote safety also includes cybersecurity, equitable access, and legal compliance under regulations like the Americans with Disabilities Act (ADA) and General Data Protection Regulation (GDPR). Failing to update policies to reflect hybrid models can leave organizations vulnerable to audit risks, lawsuits, and reputational harm.

The hybrid workplace is here to stay, and demands a much broader, more flexible approach that treats every employee’s environment with equal importance. To discuss how we can help ensure that you are compliant with health and safety expectations in a remote working world, please get in touch with me directly at natasha.santos@orgshakers.com