In today’s rapidly evolving workplace, Emotional Intelligence (EQ) has emerged not as a “nice to have,” but as a critical business imperative. Once dismissed as a soft skill, EQ is now recognized as a foundational capability for leadership, innovation, resilience, and organizational performance. For HR professionals, understanding and leveraging EQ is essential to building empowered, adaptable, and high-performing teams.

Why Emotional Intelligence Matters More Than Ever

The World Economic Forum’s Future of Jobs 2023 report placed emotional intelligence among the top 10 most important skills for the future of work. As organizations navigate the complexities of hybrid work, AI integration, and generational diversity, EQ enables leaders and employees to manage change, foster collaboration, and maintain psychological safety.

Recent research underscores this shift. A 2025 systematic review published in Canadian Psychology found that emotional intelligence significantly enhances collaborative problem-solving by improving team cohesion, trust, and performance. Moreover, EQ moderates the effects of team diversity, helping diverse groups work more effectively together.

In the age of AI, EQ is also a key differentiator. While machines excel at data processing, they lack the nuanced understanding of human behavior. EQ enables employees to “read the room,” adapt communication styles, and build rapport—skills that are increasingly valuable as automation reshapes job roles.

The Business Case for EQ

EQ is not just about interpersonal harmony—it drives tangible business outcomes:

• Innovation Premium: Organizations with emotionally intelligent leaders are more likely to foster cultures of empowerment, risk tolerance, and psychological safety—key ingredients for innovation.
• Resilience and Adaptability: EQ supports resilience by helping individuals manage stress, remain composed under pressure, and stay focused on solutions rather than blame.
• Performance and Retention: TalentSmart research shows that individuals with high EQ earn an average of $29,000 more annually than their lower-EQ peers. Additionally, 75% of managers use EQ as a criterion for promotions and salary increases.

EQ in Action: Building Resilient, High-Performing Teams

The traits that define emotionally intelligent teams—candor, resourcefulness, empathy, and humility—are also the hallmarks of resilient organizations. These teams engage in open dialogue, support one another, and collaborate effectively under pressure. As highlighted in Harvard Business Review, such characteristics are essential for navigating uncertainty and driving sustained performance.

Moreover, EQ is the “delivery system” for IQ. It enables individuals to apply their cognitive abilities more effectively by regulating emotions, communicating clearly, and responding constructively to feedback. This is especially critical in leadership, where the ability to motivate, empathize, and inspire is often more impactful than technical expertise alone.

EQ Is Measurable and Developable

Contrary to the belief that EQ is innate, decades of neuroscience research confirm that it can be developed throughout life. Brain plasticity allows individuals to build new emotional and behavioral patterns through deliberate practice and coaching. Tools like the EQ-i 2.0 assessment provide actionable insights into areas for growth, enabling HR professionals to design targeted development plans.

Effective EQ development involves:

• Empathy: Understanding others’ perspectives and responding with compassion.
• Self-regulation: Managing impulses and maintaining composure.
• Self-awareness: Recognizing and understanding one’s emotions and their impact.
• Social skills: Building rapport, resolving conflicts, and fostering collaboration.
• Motivation: Cultivating a drive to achieve and a commitment to goals.

The HR Imperative

For HR leaders, embedding EQ into talent strategies is no longer optional. It should inform recruitment, leadership development, performance management, and organizational culture initiatives. EQ coaching, peer feedback, and experiential learning can all play a role in cultivating emotionally intelligent workplaces.

As AI continues to transform the nature of work, the human skills that EQ encompasses—empathy, adaptability, and ethical judgment—will only grow in importance. Investing in EQ is not just a strategy for individual growth; it’s a blueprint for organizational resilience and competitive advantage.

If you would like to discuss how we can help build greater EQ in your organization, please get in touch with us today!

Employers have a duty to cultivate a workplace culture where people feel supported, not scrutinised; understood, not judged. Addiction – whether to substances or behaviours – remains one of the most pressing yet quietly managed issues in today’s workforce.

Often hidden behind absenteeism, performance dips, or behavioural changes, addiction can deeply affect both the individual and the wider team.

While alcohol and drug misuse are more traditionally associated with workplace risk, other forms of addiction (such as gambling, prescription medication, and even pornography) are becoming increasingly relevant. According to a Bupa survey, over 57% of employees have struggled with some form of addiction. That includes 15% citing alcohol, 14% gambling, and 7% drugs. A further number reported issues with other behaviours, including social media and pornography. These are issues that tend to fly under the radar until a serious incident forces them into the spotlight.

The implications for employers are significant. Alcohol misuse alone costs the UK economy more than £6.4 billion annually, with 3–5% of all workplace absences linked to drinking. In America, this misuse costs an estimated $249 billion.  

Yet despite the scale of the problem, addiction remains a deeply stigmatised topic – 43% of employees say they would not disclose an addiction for fear of professional repercussions. At the same time, 71% of employers recognise that addiction impacts their business, while only 13% currently offer structured support such as addiction counselling.

This presents both a challenge and an opportunity; employers who are willing to face addiction openly, and respond with care rather than punishment, can make a profound difference in the lives of their people and improve the health of their business in the process.

The starting point? Clarity. Every organisation should have a clear, compassionate policy that outlines expectations around substance and behavioural use, as well as procedures for support, intervention, and, if necessary, disciplinary action. Crucially, such a policy must extend beyond alcohol and drugs to acknowledge lesser-discussed behaviours like excessive pornography use, as this is not just a question of compliance, but of safeguarding workplace culture. Viewing adult content at work, for example, may seem like an isolated lapse in judgement, but it can damage trust and contribute to a toxic or unsafe environment. One survey even discovered that around 60% of employees had admitted to watching adult content at work – yet few employers are addressing this explicitly.

Support mechanisms must go hand-in-hand with policy. Employee Assistance Programmes (EAPs) are a cornerstone of this approach, offering confidential access to counselling and support services. Promoting these services proactively rather than waiting for a crisis is key, and so too is training line managers to recognise the early warning signs: unexplained absences, mood swings, declining output, or sudden behavioural changes. These patterns are often the first indication that someone is struggling.

While formal interventions may be necessary in some cases, it’s often the small, preventative actions that make the greatest difference. Employers can help reduce reliance on unhealthy coping mechanisms by promoting mental health initiatives, offering stress management support, encouraging regular breaks, and creating space for open dialogue. For example, substituting alcohol at workplace events with inclusive, alcohol-free options to send a message of sensitivity and inclusion.

And in addition to the wellbeing side of this support, addressing addiction makes business sense, too. One study found that organisations with clear alcohol policies saw a 20% reduction in heavy drinking among employees. Beyond cost savings and reduced absenteeism, companies also benefit from improved morale, lower staff turnover, and stronger team cohesion. But perhaps most importantly, they give their people a second chance – and that can have a ripple effect far beyond the office walls.

If you would like to discuss how we can help strengthen your policies and support strategies around addiction support in the workplace, please get in touch with me at anya@orgshakers.com

In a world that is ever-changing, it can sometimes feel daunting to take risks – especially from an HR perspective. But it is not more than every that HR need to be bold, and this is why this month we have chosen to read Bold: A New Era of Strategic HR by Katarina Berg.

Katarina spent 12 years as Spotify’s Chief Human Resources Officer (CHRO) and is gearing up to take on this role with the athletic shoe and performance sportswear company On. Prior to this, Katarina held HR roles in various multinational companies, such as Swedbank, 3 Scandinavia, and Kanal 5. She also holds a Masters of Art in Human Resources Management and Development in Behavioral Science from Lund University, and has brought all of this knowledge and experience together in her debut book.

Bold is a sharp, personal, and thought-provoking exploration of modern leadership in a world defined by volatility, uncertainty, complexity, and ambiguity (VUCA). Katarina uses her deep experience to argue that today’s leaders must move beyond traditional models of control and stability, and instead, they should embrace curiosity, humility, empathy, and decisiveness – even when certainty is out of reach.

The book is part memoir, part leadership manifesto, and part practical guide. Katarina draws on her years of experience at Spotify and beyond to explore how boldness can coexist with vulnerability, how to foster cultures of psychological safety, and why courage and compassion are indispensable in driving innovation. Each chapter blends personal anecdotes with observations on organizational behaviour, leadership challenges, and workplace culture (particularly within fast-moving, global tech environments).

At its core, Bold is a call to action for leaders to lean into discomfort, make values-driven decisions, and to centre people over process. It challenges the myth of the heroic, all-knowing leader and instead elevates the power of diverse teams, authentic conversations, and continuous learning.

What’s great about the book is that Katarina doesn’t claim to offer a blueprint. Instead, she offers something much more useful: a mindset. Her emphasis on vulnerability, emotional intelligence, and inclusive leadership feels both timely and timeless. In an era when burnout is high and trust in leadership is often low, Bold encourages a more sustainable and human approach to leading others.

And while the book may resonate most strongly with HR professionals, tech leaders, and those in fast-paced industries, its insights are universal. Anyone interested in building a more compassionate, creative, and courageous work culture will find something to take away.

If you would like to discuss how we can help ensure your HR department is implementing the right level of boldness into their work to produce the best results, please get in touch with us today!

In today’s fast-paced, digitally driven work environment, small talk may seem like a quaint relic of the past. Yet, for business leaders navigating hybrid teams, remote onboarding, and evolving communication norms, small talk is more than just filler – it’s a strategic asset.

As the nature of workplace interaction continues to shift, mastering the art of small talk can significantly enhance employee engagement, collaboration, and organizational culture.

Why Small Talk Still Matters

Small talk – those seemingly trivial exchanges about the weather, weekend plans, or a recent event – serves a deeper purpose in professional settings. It helps build rapport, eases social tension, and lays the groundwork for trust and collaboration. Research shows that small talk fosters positive emotions in the workplace, which in turn boosts organizational citizenship and morale.

For HR professionals, encouraging small talk can be a subtle yet powerful way to promote inclusivity and psychological safety. It signals openness, approachability, and a willingness to connect beyond transactional interactions.

The Post-Pandemic Communication Shift

With the rise of remote and hybrid work, many employees now operate in environments where informal interactions – once common in office hallways or break rooms – are rare.

According to a 2024 Forbes report, asynchronous communication and shortened attention spans (now averaging just 47 seconds on screen) have become the norm. This shift has made spontaneous small talk more difficult, yet more necessary than ever.

Barriers to Small Talk—and How HR Can Help

Many employees avoid small talk due to fear of saying the wrong thing or appearing awkward. A survey conducted by the emotional support charity Samaritans as part of their “Small Talk Saves Lives” campaign revealed that nearly half of British adults actively avoid small talk, with 22% citing anxiety about making social missteps. These concerns are amplified in professional settings, where the stakes feel higher.

Business leaders can play a pivotal role in normalizing and facilitating small talk by:

• Creating psychologically safe spaces where informal conversation is welcomed.
• Modeling inclusive communication during meetings and onboarding sessions.
• Encouraging open-ended questions that invite dialogue, such as “What projects are you excited about right now?” or “How did you get into your current role?”

Adapting Small Talk for Remote and Hybrid Teams

Remote work doesn’t have to mean the end of casual conversation. In fact, research from Rutgers University shows that small talk can be effectively taught and practiced via telehealth and virtual platforms, with comparable outcomes to in-person interactions.

This suggests that digital environments can still support meaningful social exchanges—if intentionally designed to do so.

Business leaders can foster virtual small talk by:

• Starting meetings with light, non-work-related questions.
• Creating dedicated Slack or Teams channels for casual conversation.
• Scheduling virtual coffee chats or ‘watercooler’ sessions to mimic in-office spontaneity.

Communication in the Mobile Era

Today’s workforce expects communication that is human, brief, and mobile-friendly.

A 2024 Forbes article emphasizes that employees increasingly prefer text-based updates and reminders over formal emails. This trend underscores the need for HR to rethink how and where small talk happens—perhaps through mobile messaging platforms or short video check-ins.

Conclusion: Small Talk as a Strategic HR Tool

In a world where efficiency often trumps connection, small talk remains a vital tool for building relationships, easing transitions, and strengthening workplace culture.

For business leaders, investing in small talk is not about encouraging idle chatter – it’s about cultivating a more connected, resilient, and human-centered organization.

By embracing small talk as a strategic communication skill, leaders can help bridge the gap between digital efficiency and emotional connection – ensuring that even in a remote-first world, people still feel seen, heard, and valued.

If you would like to discuss how we can help build greater connection in your organization, please get in touch with us today!

In today’s evolving workplace, paid time off (PTO) is no longer just a checkbox on a benefits package—it’s a critical component of employee well-being, productivity, and retention. Yet, despite its importance, many organizations still struggle to create a culture where employees feel empowered to truly disconnect. For HR professionals, the challenge lies not only in offering PTO but in ensuring it serves its intended purpose: rest, recovery, and rejuvenation.

The Disconnect Between Policy and Practice

Research by QuickBooks Time reveals that while 84% of employees in the US have access to PTO, 65% don’t use all of it – and 60% worked during their time off. Furthermore, a staggering 89% reported going to work sick, and one in three admitted to experiencing unhealthy levels of stress.

These figures point to a troubling disconnect: employees may have PTO on paper, but cultural and operational barriers prevent them from using it effectively.

This issue is compounded by a lack of trust. Over half of employees admit to lying about why they need time off—often citing mental or physical health reasons—because they fear judgment or repercussions. This behavior reflects a deeper problem: employees don’t believe their mental health is genuinely valued by their employers.

The Cost of Ignoring Mental Health

The consequences of this disconnect are significant. Poor mental health costs U.S. employers an estimated $225 billion annually due to reduced productivity and increased absenteeism.

SHRM’s 2024 research underscores this, revealing that 51% of workers feel emotionally drained, and 44% report burnout. Alarmingly, 52% feel pressured to prioritize organizational needs over their own well-being.

Moreover, Mental Health America’s 2024 “Mind the Workplace” report found that 90% of employees in unhealthy workplaces say work stress affects their sleep, compared to just 44% in healthier environments .

Psychological safety—defined as the ability to express oneself without fear of negative consequences—is a key differentiator. Employees in psychologically safe environments report higher job satisfaction, better relationships with managers, and improved mental health.

Redefining PTO: From Policy to Practice

To bridge the gap between policy and practice, HR leaders must rethink how PTO is structured and supported. It’s not enough to offer days off; organizations must ensure those days are truly restorative. Here’s how:

1. Create a Culture of True Time Off

Employees often cram work before a vacation or return to a backlog, negating the benefits of time away. To combat this, employers should:

• Assign coverage: Like understudies in theatre, every employee should have a backup who can step in during absences.
• Set communication boundaries: Use IT tools to block work-related messages during PTO and redirect them to designated colleagues.
• Provide re-entry briefings: A short update upon return can ease the transition and reduce anxiety.

2. Offer Flexibility and Customization

While 61% of employees would reject a job without PTO, 74% would prefer a raise over more time off. This suggests a need for customizable benefits. Consider offering:

• PTO-for-pay conversions: Let employees trade unused PTO for bonuses.
• Flexible PTO packages: Allow staff to choose between more vacation days or higher pay, depending on their personal needs.

3. Foster Psychological Safety

According to the American Psychological Association’s 2024 survey, psychological safety correlates strongly with productivity, engagement, and retention. HR can promote this by:

• Encouraging transparent communication.
• Training managers to be supportive and fair.
• Offering feedback mechanisms and inclusive decision-making opportunities.

4. Support Mental Health Proactively

Only half of workers feel comfortable accessing mental health resources at work 1. To change this, organizations should:

• Normalize mental health conversations.
• Provide access to counseling and wellness programs.
• Recognize and reward employees who prepare for their time off, especially in smaller teams where coverage is limited.

A Call to Action for HR Leaders

The data is clear: offering PTO is not enough. HR professionals must champion a culture where time off is respected, mental health is prioritized, and employees feel safe to disconnect.

By aligning policies with practice and fostering psychological safety, organizations can unlock the full potential of their workforce—boosting morale, productivity, and long-term retention.

In future, the most successful companies will be those that understand this simple truth: when employees are well, business thrives.

If you would like to discuss PTO policies and workplace culture strategies, please don’t hesitate to get in touch with us at: hello@OrgShakers.com.

In the first article of this series, we explored the HR multiverse – a planning model that prepares for multiple simultaneous futures in an unpredictable world. In the second, we looked at how internal mobility allows talent to flow in response to shifting business needs, preventing bottlenecks and boosting retention.

In the third and final instalment in this series chronicling how to respond to uncertainty, we zoom out even further and ask: what kind of organizational structure allows this flexibility to happen on a large scale?

In most companies today, the formal organization chart is still king. But in a landscape defined by ambiguity – new tariffs, AI acceleration, climate-driven supply risks – rigid hierarchies are no longer fit for purpose. What employers need instead is a structure that’s flexible, fluid, and skills-based.

And many companies are already evolving in this direction. A 2024 Deloitte report found that 45% of employees and 42% of HR leaders believe job roles and descriptions are outdated. Meanwhile, the shift to skills-based organizations, where roles are defined by capabilities rather than titles, is beginning to accelerate across industries.

One powerful example of this agility in action is Volvo’s implementation of an agile teams methodology across 700 teams and 9,000 employees. Their internal assessments found not only greater speed to innovation but also improved employee engagement as team ownership and purpose increased.

For employers, this structural transformation means shifting their own practices, such as:

• Quarterly talent reviews instead of annual ones.
• Performance systems that assess contribution across projects, not just in-role.
• Learning platforms that push on-demand development, aligned with shifting skills needs.
• Career paths that look more horizontal rather than vertical.

It may initially sound a bit chaotic but, in reality, it’s controlled, strategic flexibility – and it works. Agile organizations outperform their peers in both innovation and employee satisfaction, especially during volatile periods.

Ultimately, structure is strategy. The way employers organize their people says everything about how ready they are to adapt. And when uncertainty is the norm, fluidity needs to become the foundation that leaders are working from.

So as we close out this series on thriving in the HR multiverse, here is the core truth: we may not know exactly what the future holds, but we can build systems, structures and cultures that let us respond with confidence, creativity and efficiency.

If you would like to discuss how we can help you achieve this, please get in touch with us today!

In the first part of this article series, we explored the concept of the HR multiverse. This is the idea that in today’s volatile business landscape, employers must be working with HR to plan for multiple possible futures at once. With shifts like the recent U.S. tariffs disrupting global flows and introducing economic uncertainty, adaptability becomes a strategic necessity.

In this article, we take that idea further by asking: how do we ensure the people within our organisation are as agile as our business strategies?

One answer lies in the crucial choice between internal mobility and talent hoarding.

In uncertain times, it’s natural for managers to hold on to their top performers, but this protective instinct can backfire. When talent is hoarded, it can’t move to where it’s needed most, which results in stalling projects, slowing innovation, and ultimately undermining organizational flexibility.

According to a Lever report, 61% of employees say they’d consider leaving a company if there’s no clear path for internal movement. In addition to this, Gloat’s 2024 Talent Agility report found that 74% of HR managers are piloting internal gigs programs, while 63% of employees want visibility into lateral opportunities. Despite this, only 6% of companies believe they are achieving effective internal mobility.

So what’s holding them back?

In many cases, it’s culture. Traditional performance systems reward managers for keeping top talent, not for sharing it. Internal vacancies are often poorly advertised, and career development conversations tend to focus on upward movement, not lateral growth or project-based gigs.

But in the HR multiverse, talent needs to flow across functions, geographies, and different clusters of skill. Here are some ways employers can start making this shift:

• Build transparent talent maps that show employees where they could move, short-term or long-term.
• Train and reward managers for supporting mobility, not just retention.
• Reframe careers around experience and capability-building, not static ladders.
• Use skills intelligence platforms to match internal talent with emerging needs in real time.

Not only does this make the business more agile, it also boosts retention. And in unpredictable times such as these, giving employees internal options creates a sense of safety and purpose.

More than just a workforce strategy, internal mobility is a mindset with one root argument: movement is strength. Instead of locking talent down, employers need to unlock it, giving people opportunities to stretch, grow, and contribute in new ways, even as the business adapts.

As employers navigate the HR multiverse, they need to make sure that their talent can navigate it with them, and this is where OrgShakers can help. If you would like to discuss how we can help identify and optimize internal mobility opportunities in your workplace, please get in touch with us today!

The world has never felt more uncertain. From geopolitical shocks to AI disruption, the pace and unpredictability of change has created a complex challenge for every business: how do we plan when the future refuses to sit still?

This is where the concept of the HR multiverse comes in, a way of thinking that accepts multiple potential futures as equally viable. It’s not about picking one path forward and hoping you are right – it’s about designing HR strategies that can flex, pivot, and adapt, no matter which version of reality takes shape.

Take, for example, the recent round of U.S. tariffs introduced in early April 2025. Introduced almost overnight, these tariffs are already reshaping global supply chains, vendor strategies, and resourcing models. For employers, this isn’t just a trade issue, it’s a workforce one. Talent plans tied to static business models now look vulnerable…global mobility policies may need rewriting…learning budgets might be redirected toward upskilling in unexpected areas.

The old approach to strategic planning was largely linear: forecast, plan, execute. But in this new multiverse, scenario planning becomes a new superpower. Employers must work with HR to explore multiple versions of the future at once and then design frameworks that can stretch between them.

This isn’t about being vague or non-committal, but instead being intentionally agile. For instance, rather than defining strict job roles, we shift toward skills-based architectures that let talent move as business needs evolve.

Critically, this approach isn’t just about risk mitigation, it’s about unlocking new opportunities. When we plan for multiple futures, we become better at spotting early signals, responding to market shifts, and staying ahead of the curve. It empowers employers and HR to be less reactive and more strategic, resulting in accurate, sustainable decisions being made.

It also fosters resilience in our people. When employees know that their organisation is prepared for uncertainty – and that their own development is part of a broader, flexible strategy – they feel more secure, more engaged, and more willing to contribute creatively.

We may not be able to control what happens next in the global economy, but we can control how ready we are for it. The HR multiverse mindset helps us step into this uncertainty not with fear, but with confidence. Because in this new world, it’s not about knowing the answer. It’s about being ready for all of them.

If you would like to discuss how we can help your company create a multiversal risk mitigation model to ensure business sustainability, please get in touch with us today!

As hybrid work continues to reshape the modern workplace, a new category of employee has emerged: the super-commuter. These individuals travel 90 minutes or more – each way – to reach their workplace.

For HR professionals, understanding the dynamics of super-commuting is essential to supporting employee well-being, maintaining productivity, and adapting to evolving workforce expectations.

The Rise of Super-Commuting

Super-commuting is not a new phenomenon, but it has become more visible and widespread due to shifts in work patterns. According to the U.S. Census Bureau, “extreme commuting” has been on the rise since at least 1990. The pandemic accelerated this trend, as remote and hybrid work enabled employees to relocate further from urban centers, a pattern described by Stanford researchers Arjun Ramani and Nicholas Bloom as the “donut effect” – the hollowing out of city centers in favor of suburban and exurban living.

Research conducted in the UK by Trainline supports this shift, revealing that 47% of current super-commuters adopted their long-distance travel patterns during or after the pandemic. Hybrid work made this feasible, allowing employees to travel to the office only a few times per week. However, with return-to-office (RTO) mandates on the rise super-commuters are facing renewed challenges.

The Challenges Facing Super-Commuters

1. Financial Strain
While super-commuting is often driven by the desire to reduce housing costs, it introduces new financial burdens. Maintaining two residences or covering frequent travel expenses can quickly erode any savings. As one super-commuter noted, rising hotel costs in urban centers forced him to rely on friends for accommodation – an unsustainable solution over time.

2. Career Development Concerns
Remote and hybrid work offer flexibility, but they may also limit access to informal learning and networking opportunities. Younger employees, in particular, benefit from in-person mentorship and visibility. Employers may also question the long-term commitment or availability of employees who live far from the office, potentially impacting promotions and project assignments.

3. Personal and Family Strain
Long commutes can take a toll on personal relationships. Studies from Sweden and Germany have linked long-distance commuting to higher separation rates and emotional challenges for children. For employees with families, extended time away from home can disrupt routines and strain support systems.

How HR Can Support Super-Commuters

Despite these challenges, HR leaders have a unique opportunity to support super-commuters and harness the benefits of a geographically diverse workforce.

1. Embrace Flexible Work Models
Flexibility remains the cornerstone of successful hybrid work. Allowing employees to work from home more frequently – or to count travel time as part of their workday – can reduce stress and improve work-life balance. With mobile technology and widespread connectivity, employees can be productive from trains, buses, or remote locations.

2. Redefine Productivity Metrics
Shift the focus from hours spent in the office to outcomes achieved. By emphasizing deliverables and performance over physical presence, HR can create a more inclusive environment for super-commuters and remote workers alike.

3. Offer Travel Support and Resources
Consider providing stipends for travel or temporary housing, partnering with travel services, or offering flexible scheduling to accommodate long commutes. These benefits can help offset the financial and logistical burdens of super-commuting.

4. Foster Connection and Inclusion
Ensure that super-commuters are not left out of team dynamics. Use digital tools to facilitate collaboration and schedule in-person meetings thoughtfully to maximize their impact. Mentorship programs and virtual networking opportunities can also help bridge the gap.

Conclusion

Super-commuting is a growing reality in today’s workforce, driven by the interplay of housing affordability, hybrid work, and evolving employee preferences. While it presents clear challenges, it also offers opportunities for HR professionals to innovate and lead with empathy.

By embracing flexibility, supporting career development, and fostering inclusive practices, organizations can turn the super-commuting trend into a strategic advantage – one that supports both employee well-being and organizational success.

If you would like to discuss how we can help your business optimize your working styles in a way that drives both individual and collective productivity, please get in touch with us today.

The workplace is undergoing a profound transformation, driven not only by technological advancements and global events but also by the emergence of new generations with distinct values, expectations, and skills.

While Generation Z is already reshaping the workforce, Generation Alpha is waiting in the wings, poised to bring even more change.

For HR professionals, understanding and preparing for these generational shifts is essential to building resilient, inclusive, and future-ready organizations.

The Rise of Generation Z: Digital Natives with a Global Outlook

Born between 1995 and 2009, Generation Z is the first cohort to grow up entirely in the digital age. Their lives have been shaped by smartphones, social media, and AI, making them exceptionally tech-savvy and globally connected. Currently representing 27% of the workforce – a figure expected to rise to 31% by 2035 – Gen Z is already influencing how work is structured and experienced.

Gen Z values flexibility, empowerment, and purpose. While salary remains important, they prioritize work-life balance, remote work options, and flexible leave policies. They view traditional career ladders as outdated, preferring dynamic, skill-based career paths that allow for frequent changes and continuous learning. Many are likely to switch jobs up to 10 times before the age of 35.

This generation also expects employers to demonstrate genuine commitments to social and environmental causes. Over half of Gen Z candidates research a company’s sustainability practices before accepting a job, and a significant number have changed jobs due to climate concerns. They want a voice in shaping the future of their organizations and seek platforms where they can challenge the status quo and contribute meaningfully.

Generation Alpha: The Next Wave of Innovation

Following closely behind is Generation Alpha – children born between 2010 and 2024, primarily to Millennial parents. Expected to be the largest generation in history, with over 2 billion individuals globally, Gen Alpha will enter the workforce in the next decade with a radically different set of experiences and expectations.

Having grown up during the COVID-19 pandemic, many Gen Alphas began their education online, making digital learning second nature. This early exposure to technology will likely lead them to specialize earlier in their careers, gravitating toward niche roles – many of which don’t yet exist.

Innovation will be a core trait, and employers who offer opportunities for job crafting and creative exploration will be especially attractive to this cohort.

Gen Alpha’s social interactions are predominantly digital. A significant portion prefers online communication over in-person interaction, a trend that will likely extend into their professional lives. They will expect seamless digital networking and collaboration across time zones, making global teamwork a norm rather than an exception.

Recognition and validation will also play a critical role in retaining Gen Alpha talent. Growing up in a world of likes and shares, they will respond well to structured recognition and reward systems that affirm their contributions and foster a sense of belonging.

Bridging the Generational Divide

As Gen Z continues to rise and Gen Alpha begins to emerge, HR leaders face the challenges – and opportunities – of integrating a multigenerational workforce. This includes five generations working side by side, each with unique strengths and communication styles.

Creating intergenerational harmony is essential. Gen Z’s digital fluency can be a valuable asset to older, less tech-savvy colleagues, while experienced employees can mentor younger workers, sharing institutional knowledge and professional wisdom.

Notably, some Gen Zs are already in managerial roles, sometimes leading teams that include older generations. This dynamic requires thoughtful leadership development and inclusive workplace cultures that value diverse perspectives.

Looking Ahead: A Call to Action for HR

Every generation leaves its mark on the workplace. From Baby Boomers to Millennials, each has redefined norms and expectations. Gen Z and Gen Alpha are no different—but their impact may be even more profound due to the pace of technological change and the global challenges they face.

To prepare, HR professionals must:

• Embrace flexibility in work arrangements and career development.
• Invest in digital infrastructure that supports global collaboration and remote work.
• Prioritize sustainability and social responsibility in employer branding.
• Foster inclusive cultures that support intergenerational learning and leadership.
• Design recognition systems that resonate with younger workers’ values.

By understanding and adapting to the needs of Gen Z and Gen Alpha, organizations can not only attract top talent but also build a more innovative, resilient, and future-ready workforce.

If you would like to discuss how we can help you Integrate Gen Z and Gen Alpha into YOUR workplace, please get in touch with us today! Or, if you need some instant and tailored advice, feel free to set up a meeting with one of our seasoned HR consultants through our OrgShakers CL!CK service.

The UK’s climb to 22nd place in the 2025 Coursera Global Skills Report marks a significant improvement in our national skills proficiency – a huge leap from 45th position a year ago!

For HR professionals and business leaders alike, this is both welcome news and a reminder of the urgent, ongoing work required to future-proof our workforce.

Drawing on data from over 170 million learners across 100+ countries, Coursera’s annual report provides a unique lens into how individuals are developing skills through the platform’s 350+ university and industry partners. While the UK’s improved ranking now places them ahead of leading economies such as the USA and China, it also reveals how dynamic the global skills landscape is, and how quickly others are adapting.

One of the most striking trends shaping this evolution is the explosion in demand for advanced digital capabilities. According to the World Economic Forum’s Future of Jobs Report 2025, the UK has seen a 319% increase in roles for Big Data Specialists and a 151% rise in demand for AI and Machine Learning Specialists in the past year alone. Meanwhile, 85% of UK employers anticipate becoming fully AI-driven by 2028, with 75% predicting that generative AI (GenAI) will significantly reshape their operations within five years.

This shift is already impacting recruitment, L&D strategies, and long-term workforce planning. Organizations are seeking agile, tech-savvy talent who can adapt quickly and embrace new tools, but this requires not only upskilling current employees but also a strategic re-evaluation of how to attract and grow future talent.

OrgShakers’ Founder and CEO David Fairhurst, who is a former Commissioner for the UK Commission for Employment and Skills, welcomes the UK’s upward movement in the global rankings. Reflecting on his time appointed by the government from 2011 to 2015, he commented:

“This progress is a testament to the incredible resilience and adaptability of the UK workforce. During my time as Commissioner, we consistently emphasised the importance of aligning skills development with the future needs of the economy. It’s encouraging to see that message starting to bear fruit. But now is the time to accelerate, not ease off. If we want to lead in the age of AI, we must continue investing in people, technology, and inclusive access to lifelong learning.”

David’s insight echoes what many HR leaders are recognising: the skills transformation journey isn’t just about catching up, it’s about staying ahead. The rapid advancement of GenAI and emerging technologies means the bar is constantly rising. As AI reshapes roles, we need to think beyond technical skills and foster adaptive thinking, collaboration, and ethical decision-making.

At a time when productivity growth and global competitiveness are under scrutiny, skills development isn’t just an HR issue – it’s a national imperative. The good news? We’ve proven that with focus and commitment, progress is very much possible!

The challenge now is to sustain this momentum and ensure no one gets left behind.

Employers are now well-versed in recognizing the signs of burnout: exhaustion, cynicism, and declining performance.

But what if the problem isn’t burnout at all? What if it’s rustout – the quieter, often invisible cousin?

Rustout has been coined as the ‘boring side’ of burnout. It stems not from being overwhelmed, but from being under-challenged, under-valued, and disengaged. And this slow erosion of energy, enthusiasm, and meaning in one’s role is a growing trend.

Where burnout melts down from overexertion, rustout creeps in through monotony and stagnation. You might see it in employees who:

• No longer speak up or offer feedback
• Decline invites to development sessions, team socials, or skip ‘lunch and learn’ sessions
• Attend everything – but seem withdrawn or even disruptive
• Start falling ill more often (which is a physical response to chronic stress and low morale)
• Stop volunteering for new projects, especially if they were once keen contributors

At first glance, these behaviours may seem like burnout, but the distinction matters.

Burnout demands recovery and relief.
Rustout demands re-engagement and renewed purpose.

Rustout ties back to internal mobility (or a lack of it). When employees feel there is nowhere to grow, they may stop trying, and the job they do becomes nothing more than a loop of routine tasks, done without passion, with no prospect of change.

Company managers and supervisors might make the mistake of assuming an employee is ‘fine’ because they are hitting targets. But underneath, they could be quietly quitting, doing the bare minimum while suffering from a deep sense of disillusionment. The negative emotional toll of rustout is real, even if it doesn’t capture our attention as dramatically as burnout.

How can an employer address rustout?

Leaders need to rethink how they assign work based on employees’ strengths, not just skills and past accomplishments. Skills are things we are good at. Strengths are things that energize us. It is possible for an employee to excel in spreadsheets or project management for example, and find little to no joy or meaning in those tasks.

In this scenario, the employee may appear successful on the surface, but is not well-positioned for job satisfaction or long-term engagement. When an employee is performing but not thriving, this disconnect erodes motivation over time.

Building on this, employers need to:

• Recognize the signs – encourage managers to look beyond performance metrics. A disengaged star performer may be suffering in silence.
• Reignite purpose – create space for meaningful conversations about passion, interests, and career direction. Ask: What energizes you at work?
• Audit internal mobility – how easy is it for employees to try new things, grow and learn, or pursue a fresh challenge? A rigid structure can stifle even the most talented teams. Mobility can include stretch assignments and lateral movement; avoid limiting it to promotions.
• Tailor learning and development – training and upskilling efforts should not only enhance skills but align with personal strengths and values. Organizations with learning cultures often experience higher levels of professional excellence and sustainable productivity.
• Promote psychological safety – a culture where employees feel safe to express disengagement or ask for change is vital in catching rustout early. It also promotes innovation, motivation, and longevity.

Rustout isn’t laziness or lack of talent, it is a signal that someone’s potential is going unused. And in today’s world of work – where retention and wellbeing are more important than ever – ignoring rustout is a risk employers cannot afford to take.

Let’s not wait until a crisis strikes to take action. If you would like to discuss how we can help your company create a workplace where people thrive, please get in touch with me at amanda@orgshakers.com