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By Brittany Burton and Victoria Sprenger
Once upon a time, three young women found themselves struggling at work. Tired, isolated, and cold, the three were in need of support from their employers during these trying times:
“Burnout Beauty”
The first of our tales follows a young professional named Aurora. In wake of her company’s compensation review, their team had let some members go, and she now found herself working out-of-hours in order to ensure she was deemed a reliable employee.
But not too long passed before Aurora noticed she was starting to burnout. And she wasn’t alone – the effects of this ‘always-on’ culture have led to 43% of global workers also experiencing burnout.
She found herself feeling exhausted, fighting off the need for a workday nap, but didn’t want to admit to this in case it made her look incapable.
How can Aurora’s employer help her?
Firstly, they may consider the implementation of policies that will remove outside hours correspondence to help to set boundaries around constant contact. This attitude then needs to be embedded into the culture of her workplace, so that it becomes more than just a policy, but also a commonly held mindset.
As well as this, her line-manager should be setting up regular one-to-one’s which are solely dedicated to hearing what she has to say. Having this time to discuss her individual needs and concerns will help her employer to understand what support they can offer her, as well as highlighting that they value her wellbeing.
“Beauty and the Bricks”
Our next tale is about Belle, a fresh-out-of-university employee who has just started her first job, which is full-time remote working.
At first, she loves it. The freedom, the flexibility; she felt like her organization truly trusted her, and she didn’t disappoint them. But after a few months, she began to notice a sense of detachment – Belle was lonely.
81% of younger workers also expressed genuine concerns about loneliness over the prospect of working fully remotely. It was difficult to make connections, and sometimes, Belle even found herself talking to the clocks and the candles.
So, what can Belle’s employer do to support her?
When a company is fully remote, it is important that they plan regular in-person gatherings. These could be on a quarterly basis, and can be purpose-driven or simply for team building. Either way, having these events will help foster a sense of connection amongst employees, and can act as a better ice breaker than a Zoom call.
It is also important with remote work to try and recreate those ‘water-cooler’ moments as much as possible. With the only interaction being pre-set meetings with a pre-set agenda, it is difficult and awkward to find time to just simply chat, catch-up and leave room for natural ideas to form. Promote the idea of setting up meetings with no particular goal in mind to recreate that space for creative idea exchanges, as well as chances for people to get to know their colleagues that little bit better.
As well as this, employers should encourage their team to not be afraid to get creative with where they decide to work remotely from!
“No More Glass Slippers”
Lastly, we have Ella. With the inflation rates soaring to 11.1% and perpetuating the cost-of-living crisis, she finds herself struggling to stretch her paycheck far enough to pay bills, eat, and keep the heating on to stave off the winter. Not to mention the pets.
Ella hasn’t had much experience supporting herself financially, and so her spending habits have been sporadic at times. She even resorted to selling her favorite glass slippers on Poshmark for the extra cash.
How can Ella’s employer help her through these trying times?
In a time of economic uncertainty, many companies are also struggling to find the means of offering their staff more money. But there are a range of different things companies can do to help shave off costs for their employees here and there.
For example, employers could consider moving to more remote work to help people like Ella save money on commuting. If this isn’t possible, then offering a loan for a yearly travel pass that the employee pays back monthly can make travel a lot more affordable – and it also means that they are saving money with their energy bills by being out of their house.
Promoting the use of apps that help younger workers like Ella to track spending habits and expenses can also make a big difference – knowing how to use your money effectively is a skill that needs nurturing, and apps like Mint can be very effective at teaching this.
Right now, leaders are having to deal with new issues emerging from all corners of their company. And so, to ensure that employees like Aurora, Belle and Ella get their happily ever after’s, don’t hesitate to get in contact with us about any HR-related concerns you might be having, as we would love to share our magic.
Copyright OrgShakers: The global HR consultancy for workplace transformation founded by David Fairhurst in 2020
Napping at work is not a new phenomenon. 42.7% of US employees have admitted that they regularly nap at work, and a separate study found that the average remote-working Briton was taking three lunchtime naps per week.
This aligns well with results from our own poll, which found that 66% of respondents were either already doing it or open to the idea of it.
It is no surprise that with the significant rise of remote working, employees have started to feel more comfortable taking a nap. Your bed is quite literally a room away. But instead of this midday snooze being a surreptitious endeavour, should employers actually be encouraging their staff to do so?
In many cultures, napping in the middle of the day is already embedded. Most notably in Japan, where this practice is known as ‘inemuri’. Employers see it as a positive thing when staff are napping during the workday, as it highlights that they have been working hard.
In Spain and Italy, a ‘siesta’ or ‘riposo’ is woven into their workdays, at which point office workers, shops and restaurants will close down for a couple of hours in the middle of the day. However, while the word siesta translates to nap, this is actually a very common misconception, as most workers don’t have enough time to commute back home to sleep and then return.
Unless, like Japan, they were given space to sleep comfortably from the office itself. The Japanese have chairs that actually fold out into makeshift beds. And if this sounds surreal, it may be a shock to discover that huge companies have already installed designated areas for staff to catnap. Google make use of their ‘Shhh Zones’, while Amazon are using nap pods.
This encouragement of napping can reap a lot of business benefits – there is evidence to show that napping is great for brain health, as it can improve your mood, engagement levels and productivity, all the while reducing anxiety and physical/mental tension.
One study has even found that 55% of nappers were in managerial roles, compared with 41% of non-nappers. On top of this, over half of nappers (53%) had received promotions in the last year, whereas only 35% of non-nappers had.
This is because naps actually fit neatly into our body’s natural circadian rhythm. Psychologist and author of Take a Nap! Change Your Life, Sara Mednick, explains that people get a dip in the middle of the day where body temperature decreases and cognitive processes are not as strong. Typically, people would have a coffee around this time, but biologically this is your body telling you to take a rest. This stems from the fact that, historically, humans were biphasic (we slept twice a day) but we have now become monophasic (we sleep once, at night).
To clarify, this does not mean that an employee should be worked so hard that they feel physically exhausted. But our bodies are built to benefit from napping, and so it may be time to start challenging the stigma surrounding sleep at work, and examining whether encouraging napping could be a part of your wellbeing strategies to ward off burnout and boost productivity.
Copyright OrgShakers: The global HR consultancy for workplace transformation founded by David Fairhurst in 2020
Time and time again, the hours in the day can prove to be elusive. Many of us may find ourselves asking, where did the time go? when we look up from our desk and suddenly see that the sky has darkened.
What’s interesting about this is, a lot of employees are now much more aware of how and where they spend their time. After years of a pandemic and lockdown, the value of our time and its finiteness has become a reality for many, and the importance of finding a work-life balance has increased tenfold. A recent Glassdoor survey proves this, as it found that 87% of employees expect their employers to support them in balancing work and personal needs.
But the biggest obstacle in the way of achieving this balance is the fact that there seems to be a complete lack of language around how to approach the topic of time. It’s a tentative subject, and for some reason it feels almost wrong to ask for certain considerations to be made for one’s personal life.
But why is that? There’s an undeniable awkwardness that permeates the subject, potentially even a feeling of guilt around asking for a better balance.
What’s interesting, however, is the fact that while employees may struggle to find the best words to start the conversation, the emergence of quiet quitting is an example of staff skipping the conversation altogether and taking immediate action. It’s no surprise that quiet quitting is a trend that has been noted far more amongst younger workers; they have entered the world of work as it’s going through monumental structural changes, and so from their perspective, setting boundaries around their work and their personal life is a normal expectation. Whereas for the rest of us who have been working for over a decade, all we have really known is this ‘always-on’ mindset being a requirement of a dependable team player. And a dependable team player regularly and willingly sacrifices personal needs.
Employers could therefore greatly benefit from taking responsibility for kickstarting this conversation with their teams. Learning to talk about time and to have an appreciation for their staff’s commitment to their business will demonstrate how much they value them.
And from a business perspective, starting this discussion around boundaries will help to mitigate the risk of burnout and exhaustion. According to a YouGov survey, 73% of Britons aged between 18-49 said that their tiredness had a great impact on their work. This is coupled with research from the Society for Human Resources Management which found that almost half (48%) of American employees reported being mentally and physically exhausted at the end of their workday.
Creating the space where team members feel safe talking about their personal needs can be key to the prevention of this exhaustion. This ensures that team members are remaining fully engaged and energized both physically and mentally, as well as being a deposit into the “sense of belonging” employee bank account.
To discuss how you can begin to approach this conversation with your team, don’t hesitate to reach out to me at marty@orgshakers.com
Copyright OrgShakers: The global HR consultancy for workplace transformation founded by David Fairhurst in 2020
Dissociation is a way the mind copes with stress – and it is a way more common problem than most employers think, with up with to 75% of people experiencing a dissociative episode at some point.
In fact, even if you have never heard of dissociation, you will almost certainly have seen its impact on colleagues, and maybe even experienced it yourself!
There are a number of ways dissociation can manifest itself, and all of them have a negative impact on an individual’s performance and productivity:
The stress and trauma caused by the pandemic triggered an increase in the levels of dissociation across the population creating a mental health legacy which is now being felt in the workplace. And the problem with this is that many misinterpret a dip in productivity as someone doing less – when they may actually need support.
So how can employers prevent dissociative episodes from impacting productivity?
The best place to start is awareness. By educating leaders and line-managers about dissociation and how to recognise it in themselves and their direct reports, you can begin to understand the issue and how it might be affecting your organization.
You can also share some simple methods for coping with dissociative episodes, for example, breathing exercises, stimulation toys, or music. There are many different grounding methods for bringing someone out of an episode and back into reality, but what works for each individual will be unique to them.
Having these conversations openly will help those who may not know how to cope with their dissociative symptoms, as well as contribute to eradicating the wider stigma around mental health. It will see productivity and engagement levels rise again, all the while strengthening the relationships between leaders and their teams.
If you would like to discuss training around dissociation and preventing it from affecting employee productivity, don’t hesitate to get in touch with us.
Copyright OrgShakers: The global HR consultancy for workplace transformation founded by David Fairhurst in 2020
Recently, I was out with a friend, and she mentioned how she hadn’t been into work that day. I asked her why she didn’t go, and she told me, “I just wasn’t having a good mental health day, so I called in sick.”
When I asked if she’d told them the truth about her mental health, she said she’d claimed a physical illness because she was embarrassed.
And this got me thinking. With almost 8 out of 10 organizations (79%) reporting that mental health is a major driver of workplace absence, how can employers take steps to tackle the issue if employees are lying about feeling mentally fit to work?
I started looking into whether other people were doing this, and the answers echoed that of my friend’s.
Slater and Gordon discovered that 55% of employees who took mental health days claimed to be physically unwell for fear of being judged, demoted, or sacked.
According to a global report published by Aetna International, more than half of employees (52%) diagnosed with mental health issues admitted to lying to their employer about taking a sick day. It also found that those with an undiagnosed mental health condition were more likely to lie about being sick due to stress (45%) and ‘feeling down’ (42%).
The pandemic brought the mental health crisis – and the real effects it had on business – to the forefront. With nearly 80% of workers saying that having access to mental health services would make them more productive, as well as 64% adding that they would be more attracted to a company that offered these, businesses have responded.
In the US, nearly 23% of workers say their employer has introduced new mental health support, and in the UK, YouGov found that 59% of large employers were offering mental health services.
All of which means that the challenge is now one of trust. Mental health can be a tricky discussion – but when employees are lying about it, there is no ‘discussion’ to be had.
So, if you are a business who would like to find out how the introduction of mental health support can drive employee performance and productivity, or how you can open up the conversation about mental health at work, you can get in touch with us here.
Copyright OrgShakers: The global HR consultancy for workplace transformation founded by David Fairhurst in 2020
Let me ask you something – if you are a member of the LGBTQ+ community, how many times have you had to ‘come out of the closet’?
The answer will always – always – be more than once. But why is that?
It might be a common misconception that once a person ‘comes out’ it’s a one-and-done and everyone is just suddenly in the know. The reality is that now, everywhere you go, every new job, you have to do a loop-the-loop back through those revolving doors and come out all over again.
But the problem with this is that research published by Vodafone and Out Now found that 41% of young people who were open about their sexuality before starting their first job went ‘back in the closet’ and stayed there.
And there are many reasons why this could have happened – one study found that US employers were more likely to view resumes from visibly gay or lesbian applicants unfavourably. Another survey reported that 53% of LGBTQ+ workers would hear jokes about lesbian or gay people, and Stonewall discovered that almost a third of non-binary people (31%) and one in five trans people didn’t feel able to wear work attire representing their gender expression.
The thread that binds all these findings together is a company’s culture. The truth is, when you identify as queer, you can immediately sense whether the environment you are in makes you feel safe to express who you are. The culture of an organization is an indication of overall attitudes, and so it is so important for businesses to ensure that they are creating a safe space where all feel comfortable.
So where to start?
Go right to the root – when you think about the metaphorical ‘closet’, it is spoken about as if people are born inside of it. The reality is, you are put inside, and then forced to come out of it over and over again for the benefit of everyone else. Understanding the homophobic, biphobic and transphobic microaggressions that are embedded even in such commonplace phrases is a great first step to knowing how to identify and eradicate them in your workplace.
It them comes down to management and leadership to set the precedent. Providing regular LGBTQ+ inclusion training, updating your policies and procedures, all the way down to using inclusive language (if straight co-workers also began referring to their husbands/wives as ‘partners’, this small but monumental change can make those in queer relationships feel comfortable sharing details of their own personal lives).
It is no secret that having a diverse workforce brings a wave of new business opportunities, and so if you would like guidance in seizing these opportunities and making your workplace the best it can be, get in touch with us here.
Copyright OrgShakers: The global HR consultancy for workplace transformation founded by David Fairhurst in 2020
Zoom Fatigue refers to feelings of tiredness, worry or burnout due to the overuse of video calling platforms.
To help those who fall victim to this, we first need to understand what’s driving it.
It has become a norm for employers to ask their team to have their cameras turned on during a meeting.
Whether this is to mimic the feel of an office, to monitor whether people are actually paying attention, or to simply demonstrate an air of professionalism, the fact is that this is quite a common request being made in the remote and hybrid working world.
If we think about the practicalities of being on Zoom, it is essentially like being in a meeting with a mirror propped up in front of your face. Now, you have to speak to a whole room of people while also having to watch yourself!
This can be particularly difficult for those of us who suffer from public self-consciousness, which is the tendency to fixate on how others are perceiving you.
Research published by Social Cognition builds on this idea, as it found that when people see their own faces on screen, they spend more time looking at themselves and thinking about how they appear than they do focusing on the conversation being had.
Interestingly, numerous studies have suggested that women are more likely to self-focus and feel anxiety when they are in the presence of a mirror. It wasn’t surprising, therefore, to see that a recent study from Stanford found that 1 in 7 women feel very fatigued after Zoom calls compared to 1 in 20 men. And the reason for women being disproportionately affected was because of the increase in ‘self-focused attention’, which is the heightened awareness of how one comes across or appears in a conversation.
The research also found that introverts suffered from Zoom Fatigue much more, as well as younger individuals and people of color. Looking at it from this perspective, enforcing the ‘cameras on’ rule in the workplace may be doing more harm than good, and could also be deemed as a problem of inclusion, considering different types of people are affected differently.
Looking at our own research, which found that over a quarter of respondents (28%) preferred to have their camera’s off during meetings, it may be time for companies to begin taking this into consideration if they haven’t already done so.
So, what are the ways an employer can combat Zoom Fatigue?
Firstly, making people aware of the ‘hide self-view’ option available on Zoom could be a simple and extremely helpful solution. This means that the person’s camera will still be on and they will be seen by everyone apart from themselves, and this can help with growing feelings of self-scrutiny. However, this may not work for all, as the idea of knowing people can still see you but you now cannot see yourself can induce anxiety in and of itself.
The second thing it comes down to is trust. If an employer trusts their staff, then they will be flexible towards having cameras on and off during a meeting, as they should trust that even if they cannot see someone it doesn’t mean they are not paying attention.
And finally, companies could also look at ways of trying to reduce video calls. Make use of simple voice calls and the chat box feature when you can, and move away from this virtual presenteeism mindset.
If you would like to discuss how to approach this topic in greater detail, you get in touch with us here.
Copyright OrgShakers: The global HR consultancy for workplace transformation founded by David Fairhurst in 2020
Imposter syndrome has sadly been a popular term going around recently. After having to navigate working through a pandemic and now adapting to the new normal of hybrid and remote work, many employers and employees have found themselves feeling somewhat out of their depth. A YouGov survey of 2,500 UK workers found imposter syndrome to be one of the most common mental health issues in the contemporary workplace, with nearly three in five (58%) of employees experiencing it. Similarly, a study in the US found that 65% of professionals suffered from imposter syndrome. The prevalence of this feeling in today’s world means that this is no longer something that we should label as a problem predominantly facing women.
But where do these feelings stem from? And how can employers aid those who find themselves questioning whether they deserve to be in their position?
Feeling like an imposter can be brought on by a number of things, but these can be filed under two main factors – internal and external.
Internal imposter syndrome is in reference to those who suffer from anxiety and self-doubt, sometimes on a debilitating level, that is triggered by the individual’s internalized stories. They will lack the confidence to speak up because they are constantly second-guessing themselves and their capability, and this mindset can fester and grow as time goes on. Often times, it will be newer hires who have fallen short or made a mistake upon starting, and in their attempt to be mentally tough and analyse what they did wrong, they can end up planting a seed of doubt that blooms over time.
External imposter syndrome examines the environment someone is entering. Many employers will look at hiring more diverse candidates to bring in new and fresh perspectives, but these candidates can find themselves feeling like imposters if they are entering into a culture that has been set in its ways for a while and they repeatedly find themselves being ‘shut down’. In this sense, this is a sign that the culture needs to begin evolving to incorporate new ways of thinking so that everyone can benefit from it.
Regardless of what has provoked these feelings, a growth mindset approach to both can help tremendously with combatting this ideology of self-doubt. If its internal, leaders can coach their employees who are suffering, or refer them to an external coach, who can help to recalibrate the way they perceive themselves and their capabilities – spinning the idea on its head to go from, ‘why don’t I know this’ to ‘I don’t know this yet, what can I do to accelerate my learning and development in this area? ’. The label ‘imposter’ can be a harmful one and carries heavy connotations that are not usually applicable – you are not an imposter if you don’t know how to do everything, and that’s completely fine. It can be as simple as reminding staff that they were hired for a reason, so they have already earned their place at the table. Another great way of getting this across is by regular acknowledgment of contribution and feedback – reassurance from those that work above you can go a very long way.
This same logic can be applied to external imposter syndrome. If you have hired someone to bring in a fresh perspective on a new market, for example, then naturally their ideas are going to vary. To avoid making them feel alienated from the get-go, you can explore ways to allow for new ideas to be brought forward. A few ideas include:
This also allows time for the culture to organically adapt to changes.
It’s important for any employer to recognise that anyone who finds themselves in a new position – regardless of their hierarchical position – may begin to feel like an imposter of sorts. If you ensure that you have an inclusive culture that encourages communication, then employees will feel comfortable in seeking some support for the way they are feeling. Having coached many executives who have experienced these feelings of doubt, I know first-hand how important it is to address this before it becomes embedded. If you need further guidance on how to approach imposter syndrome in your workplace, you can get in touch with me at anya@orgshakers.com
Copyright OrgShakers: The global HR consultancy for workplace transformation founded by David Fairhurst in 2020
As we venture into this new year, none of us can be sure what the future holds. However, with ‘unprecedented’ events becoming commonplace this decade, there are sure to be more than a few surprises in store for employers over the next 12-months.
But the truth about ‘surprises’ is that very often we will have had an idea they were coming our way. So, whether it’s based on the extrapolation of an established trend or simply ‘gut instinct’ based on years’ of experience, we asked the OrgShakers to predict what will be surprising us in 2023.
What we do know for certain is that 2022 brought with it many unexpected surprises that had a great effect on the working world, and so as we venture into 2023, OrgShakers are ready to help employers optimize every opportunity that comes their way. To get in touch with us about your people strategy or organization dynamics, head over here.
Copyright OrgShakers: The global HR consultancy for workplace transformation founded by David Fairhurst in 2020
Creating the conditions which enable employees to be engaged and motivated should be a top priority for employers. Gallup’s State of the Global Workforce report, which found that only 21% of employees were actively engaged at work, sadly shed light on the fact that employee engagement is not being done effectively, or even prioritised, and the result is unhappy employees. This unhappiness will affect performance and will lead inevitably to unhappy customers and less successful business outcomes.
Employee engagement should be an important year-round focus, but we can do some things to help create a ‘reset’ at the beginning of the New Year and support our teams to reengage with their work. 16th January 2023 will be ‘Blue Monday’ in the UK, so called (and coined by a psychologist Cliff Arnall) because of people returning to work post-holiday to bad weather, debt and low levels of motivation. This does not apply to everyone of course, but how can employers help counteract this?
The end of year holiday period creates a ‘pause’ which people are often desperately looking forward to. With our ‘always on’ working lives, and what seems to have been an epidemic of overwork this year, many people are limping towards the finishing line of what has felt like the Marathon of 2022. The joy of having some rest time with family and friends also creates time and space for people to think about their lives, the good and the ‘not so good’, and in particular their work lives, and how this aligns with their personal aspirations.
Rather than just hoping that people will come back from their holidays refreshed and suddenly regain engagement, we are suggesting that employers need to be proactive this new year and enable a January ‘reset’.
A key part of a leader’s role is to tap into what motivates their people, to carry the torch for the organisational purpose and create excitement about what they are to achieve in 2023 through their ability to create an engaging story of what might be.
We would like to suggest a few things businesses can do to enable a reset:
My suggested reading for points 1. and 2. is ‘The Heart of Business’ by Hubert Joly – his personal playbook for achieving extraordinary outcomes by putting people and purpose at the heart of business.
A strong start to your business year can make all the difference and engaging in a January reset will have big business benefits. If you would like to discuss these and other ways to create this reset, you can get in touch with me at pamela@orgshakers.com
Copyright OrgShakers: The global HR consultancy for workplace transformation founded by David Fairhurst in 2020
The holiday bonus is carrying a lot more weight this year. With financial concerns at an all-time high, many employees may find themselves eager to receive an additional monetary gift more than ever this holiday season. And while WorkNest found that nearly a third (30%) of employers are planning on giving staff one-off bonuses, this still leaves a majority of companies who either do not have the means to offer one or have not considered it.
However, an end of year bonus doesn’t necessarily have to be money. Whether you are a small organization who cannot afford to offer gifts, or you would like to give something a little different this year, here are some fun and cost-friendly alternatives to show employees gratitude this time of year:
Whichever way an organization chooses to show their appreciation for their employees this holiday season, there is one key piece of advice that leaders need to remember:
It’s all about the messaging. As with any reward or recognition, the communication which accompanies the gift is very important. Ensure that any gift, activity or experience substituted for a monetary reward clearly expresses gratitude and shows how you have your employees’ interests front of mind when choosing them. Happy employees will lead to healthy business – and this is the ultimate goal.
If you would like to get in touch or need further guidance on how to approach an end of year bonus, you can contact me at alisa.cardenas@orgshakers.com
Copyright OrgShakers: The global HR consultancy for workplace transformation founded by David Fairhurst in 2020
The holidays can be a trying time. At a time when you are expected to be jolly, you may find it shameful to feel anything but that.
And yet, the reality is that this time of year can be difficult for some of us, for varying reasons. For one thing, loneliness at the holidays is always a big concern. With all the festivities that are happening around us, especially Christmas, there is this connotation of inclusiveness and togetherness that can be a stark reminder for some of their own lack of company. The holidays have come to symbolise family, and so for those who may have fractured familial relationships or have lost loved ones, it can be difficult not to feel a sense of shame or embarrassment to have to admit to your own isolation. Research conducted by Mind confirms this, with over a third of people (36%) being too embarrassed to admit they are lonely at Christmas time.
There are also those who may be suffering with religious trauma. This time of year can be very triggering for those who have been brought up in strict religious households but have been on a journey of faith deconstruction into their adulthood. Being forced to take part in religious-based traditions in order to see their family can leave them feeling emotionally drained, and can lead to them feeling the need to pull away during this time.
And lastly, this year is particularly hard on us all financially. The commercialisation of Christmas is a consistent reminder that this is a time for giving and spending, but with the cost-of-living crisis touching the majority of us – Go.Compare Energy found that one in six UK households will not be putting up lights this year to save money – this can lead to increased feelings of stress and guilt at not feeling you are able to provide a ‘perfect’ Christmas. More than two in five people have reported feeling stressed during the holiday season, and just over a quarter of people (26%) say that the Christmas season actually makes their mental health worse, according to a YouGov survey.
Inevitably, all of these stresses and wellbeing concerns are going to leak into working life – so how can employers look to offer that little bit of extra help during the holiday season?
My biggest piece of advice would be to actively ask questions and actively listen to what your staff have to say. When in a managerial role, it can be very easy to fall into the habit of asking closed questions to staff, such as “Do you have any plans for Christmas?”. Nine times out of ten the answer will be ‘yes’ even if that is not the truth, so managers need to take it that next step further. Follow up with, “Oh, what are you up to?” – this immediately signals that you are genuinely interested and want to listen, and therefore you are now more likely to receive an honest answer.
Supporting the financial and emotional wellness of your staff can be difficult – you may already feel like time is escaping you – but placing that focus on your team members is a pillar of the managerial role. Even if you don’t have the answers, showing that you care enough to ask the right questions can make all the difference.
It comes down to taking accountability for your staff and making that effort to be self-aware during what is a potentially trying time for some members of your team. Making them feel comfortable, safe, and like they can confide in you will promote openness in your workplace culture and help ensure that performance can be maintained, as well as your staff being properly supported. Even if it is something as simple as sending out a group text or email on Christmas Day – it’s not a necessity, but one minute of your time could make someone feel that little bit less lonely amongst the festivities.
If you would like to discuss these topics further, you can get in contact with me at therese@orgshakers.com
Copyright OrgShakers: The global HR consultancy for workplace transformation founded by David Fairhurst in 2020