Wellbeing Archives | Page 8 of 9

Remote work seems to be here to stay. And if that is the case, then so are the burgeoning social challenges that accompany it.

As it stands, around 14% of UK workers are exclusively remote, with nearly double that proportion in the US at 26%. And what seems to be emerging is a growing sense of loneliness and isolation amongst these workers, as well as a significant lack of social interaction.

A survey by Statista found that after at-home distractions, a lack of social interaction with colleagues and feeling isolated/lonely were tied as the second highest challenge of remote work, with 35% of respondents citing either as their main struggle.

If you delve deeper, it also becomes apparent that these issues are affecting younger workers more severely. Chargifi did a study across the UK and the US and found that 81% of those aged under 35 would feel more isolated without time in the office, and 70% of them fear missing out on opportunities to socialise if remote work becomes the permanent norm.

If the new normal is remote work, then this requires organizations to push the boundaries of what that really means and help employees find innovative ways to solve these feelings of isolation.

Here are some creative ways employers can encourage their remote workers to get the social interaction they need:

Public Outdoor Spaces

This is a weather-dependant option, but it is well known that getting some fresh air has many physical and mental health benefits, including giving your brain more energy and making your thinking sharper. Public parks, gardens and beaches are all lovely days out, but there’s no reason why someone can’t set up their laptop and work surrounded by like-minded nature lovers and the sound soothing waves and beautiful blooms.

Pubs/Bars/Cafes

This is one of the most popular options. There is always a lively ambience in a pub or café, and many people find working in these environments much more mentally stimulating. This is largely due to the psychological effect known as social facilitation, in which a person’s performance will improve due to being in the presence of other people. For UK employers, encouraging your remote workers to set up shop in a Wetherspoons could benefit them financially, as the chain offers free refills on tea and coffee all day, and will help ease the effects of cost of living by saving on electricity usage.

Airports/Train Stations

A slightly unconventional place, but perfect when looking at the social facilitation effect mentioned above. The hustling and bustling of people can actually help, with ‘background noise’ known to improve cognitive function and focus. And the constant sea of new faces can reduce an individual’s feelings of isolation.

Fast Food Restaurants

Across both the UK and the US, the beauty of fast-food restaurants during typical working hours are that they tend not to be too loud, they offer free WiFi, and have affordable lunch options. Whether it is burgers, tacos, or fried chicken, being in an environment with other people can make someone feel less alone.

Coworking Spaces

Coworking spaces are becoming an increasingly popular option for companies that are fully remote. These comprise of office spaces that can be rented, where your staff will work alongside remote workers from other organizations and have the opportunity to interact and build relationships. It allows for the ‘office feel’ without having to actually rent an entire office block, so it is cost effective and will likely increase the wellbeing of your workers. Alternatively, encouraging employees to set up remote working hubs with friends who also work remotely allows for them to create small, sub-cultures at work where they are surrounded by friendly faces and can stimulate their socialising needs.

Remote work can very easily become lonely, and if employers are adept in responding to this then they can continue to reap the financial and wellness benefits it has to offer. As a company that operates fully remotely, we are experts in offering in-depth guidance on how to mitigate the challenges that remote work can bring, so for strategic guidance on this topic, you can get in touch with us here.

The mass adoption of remote and hybrid working has brought with it concerns around a loss of company culture, a lack of social cohesion and struggles with onboarding. What seems to be emerging as the golden solution to these problems is the metaverse – the virtual reality (VR) space which allows users to interact with each other’s avatars in a digitalised office from the comfort of their home.

However, there are still many HR-related concerns surrounding the metaverse, and one such issue is virtual presenteeism.

The belief that managers and executives will subconsciously favour those they see in the office every day from morning until evening – even if these people are not being productive – is not a new one. And it is rooted in two psychological phenomena; the first being the ‘mere-exposure effect’, which states that the more one person is exposed to someone, the more they start to grow an affinity towards them. This is strengthened by the second, the ‘halo effect’, in which if a manager gets along with a colleague and considers them a nice person, they will also assume they are a good worker.

However, even though simply being present has no demonstrable correlation with the quality of an individual’s output and their overall productivity, a survey from the Chartered Institute of Personnel Development found that 83% of people had observed presenteeism in their workplace.

Now, flashforward to the rise of remote working. Suddenly no one is in an office, and no one is in the eyeline of management without inviting them to a specific video call. By being forced inside, employers could only judge the productivity of their staff based on what they were outputting each day, and this helped significantly reduce the presenteeism ideology.

Until the metaverse comes along.

There is no set science on how much interaction employees can and should be having with the metaverse. As it stands, the most likely approach to it will be a new hybrid model – working partly inside the digital space as an avatar and working from home outside of it in the ‘real world’. But this presents an interesting issue – will presenteeism return in the form of a virtual, avatar-based counterpart?

Naturally, there are going to be some hesitations surrounding the metaverse. A study commissioned by ExpressVPN found that employees reported feeling higher levels of anxiety, suspicion, and confusion about the new digital space. This hesitancy stems from a variety of factors, and one of the most popular is the increased opportunity for surveillance, which in turn can lead to employees feeling like there is a lack of trust being placed in them. This is coupled with general health concerns, as using VR too much can lead to increased anxiety, depression and ‘brain drain’.

So, it would not be a leap to assume that some will be reluctant to interact with the metaverse daily, and yet will this mean that those who opt to use the metaverse less will be at risk of losing out on promotional opportunities? The space allows for the recreation of the office setting in a virtual world, so those logged into it can once again be seen and interact with their superiors on a more regular basis, which may see a return to the pre-pandemic ways of presenteeism.

And with a global study by Cienna finding 40% of businesses thinking they will move to more immersive and VR-based environments in the next two years, identifying this rise of digital proximity bias now can allow employers to start working with their HR teams to figure out how to approach this problem at its root.

That’s where we can help. The metaverse is quickly gaining popularity in the working world and is making its way towards ‘new normal’ status. If you would like guidance on how to start preparing and navigating this digital world, you can contact us here.

I found myself smiling recently as my lovely mum, Nora – who is 84 – declared her absolute exasperation that her doctor had not prescribed her a medication she thought she absolutely should have.

So, why was I smiling?

Her request had been for hormone replacement therapy – HRT!

As I poured us both a cup of tea, I was really intrigued as to how the conversation had gone.

She shared with her doctor that I was on HRT and that I had been free of joint pain and other menopause-related symptoms. Although I had been sceptical to try it, I now advocated it and as a result she thought she would like it too. He asked why she felt the need to try it now and she said: “Because I want to feel at my best for as long as I can”.

His response to her really warmed me. “You are a beautiful woman. You are 84. And you are a perfect example of a post-menopausal woman in the springtime of her life. You need sun, and smiles, and daily doses of whatever it is you are already doing.”

My mum was of a generation that did not talk about the menopause through both stigma and shame and never complained when the obvious symptoms presented themselves.

They just ‘got on with it’.

I love that mum is full of energy and life and no longer ashamed to talk about the personal stuff.

So, as we mark World Menopause Day, it is a missed opportunity if we ‘just get on with it’. Today should be a celebration – an opportunity to recognise we are in the springtime of our lives!

Because there is more support than ever for us to open up about how the change in our bodies impact our physical, biological, and psychological state.

I have been an Ambassador, an Ally and – so I have been told – very loud in sharing the knowledge and insights I have on the topic across boardrooms and organizations in every sector. The menopause does not discriminate, 100% of females will face it and my hope is that they will embrace it.

As an organisation, OrgShakers have taken to the topic of midlife very seriously as there is a commercial benefit to every business for doing so.

For the first time in history, one third of the global workforce is over 50! That alone is staggering when you think of the paradigm shift in thinking for the policies, processes and programs that need to support and enhance everyone to be at their best.

If you need some help on starting to support those undergoing these midlife changes at work, here are five things you can do as a leader:

Develop and/or review existing policies – remembering that there is no one-size-fits-all approach as every person’s journey with menopause is unique
Train your line managers in understanding what menopause is and how to recognise and support it
Raise awareness – this can be done through a variety of means, whether that be having informative flyers/posters, organising educational talks/seminars, or through the use of an internal intranet forum.
Introduce a menopause/midlife Ambassador
Foster an inclusion mindset – this can only flourish in a workplace culture that is open, honest and makes people feel comfortable to share and seek help

And please do get in contact with me at therese@orgshakers.com to keep the conversation alive.

5. Reduce anxiety

Anxiety is known to be harmful to the brain, but how? Some anxiety is normal in us all, but evidence exists that individuals who experience long term and sustained anxiety are 48% more likely to develop cognitive decline. This is due to cortisol, the stress hormone, which if present over the long-term damages parts of the brain involved in memory and complex thinking.

In 2020/21, depression or anxiety accounted for 50% of all work-related ill health, so focusing on reducing anxiety in the workplace will have huge beneficial effects for employees, the organisation and society. Educating staff around techniques to minimize stress or to ‘reframe’ their perception of stress and make it positive are great ways of helping to reduce angst, as well as offering subscriptions to mental wellness apps such as Calm or great online platforms such as LibratumLife.

However, it is not all up to the employee. Additionally, organisations can help reduce anxiety in their employees by creating a culture of Psychological Safety where people can speak openly; by training and developing Leaders in Emotional Intelligence and encouraging supportive conversations; and by sponsoring employees to become Mental Health First Aiders.

Anxiety and stress are at an all-time high in the midst of the cost-of-living crisis, and so now more than ever helping manage anxiety should be a prime focus for employers who want to keep their workforce healthy and reduce burn-out and sickness absence.

6. Keep on Learning

The concept of lifelong learning is one that you may be familiar with. Developing new skills, learning new information and remaining curious can all help towards reducing cognitive decline. Remaining alert and interested in the world around you is one excellent way to keep the neurons in your brain firing and active.

Offering learning and development opportunities in the workplace is a great investment in your people and your business. Whilst it may be tempting to turn off the development tap at times of financial difficulty, it can be a false economy in the longer term.

There have also been many discussions about the efficacy of ‘brain training’. To date, there are many apps and other products which claim to help stave off cognitive decline. The jury is still out with most of these. MyCognition is worth a look as it has been developed in conjunction with the University of Cambridge and with support from the NHS. The best results for any brain training interventions seem to be achieved with regular usage over longer term rather than as a quick fix.

7. Ensure regular mental stimulation

Many researchers believe the key to maintaining a healthy brain is the habit of staying mentally active. This idea of more mental stimulation may seem counter-intuitive to many people already feeling mentally submerged by their current workload. However, the brain responds best to having a variety of different stimuli not just sitting on Virtual meetings or in front of a PC all day.

When thinking about mental stimulation, it can help to think of your brain as a muscle. The more you are exercising it the stronger it gets, but you need to exercise your brain as you would your body, with variety and care.

The efficacy of mental activity is improved by having a variety of different ways to stretch our brain. Making time away from work to listen to music, walk in nature, paint, play chess, or just do a crossword puzzle all stimulates our brains in different ways. Our brains need this variety to feel refreshed.

As employers, we need to be cognisant of this need for stimulation when we plan the activities of our employees. The key is giving a variety of work, giving time for rest, having adequate time to think and plan – these are great ways to ensure optimum brain health, better quality thinking and higher quality output.

Neuroscientists will tell you that the ability to multi-task is a myth as the brain uses a great deal of energy through activity switching, and that focusing on one key activity at a time is the key to quality thinking. Encouraging this kind of focused working, interspersed with rest breaks and time to let your mind wander, creates the optimum conditions for your brain to function.

As an employer, offering access to a variety of stimulating work and work which uses different ways of thinking can be really helpful. Encouraging people to take a real break and think about something else is also vital as this helps improve their brain health and can lead to them returning to their previous work task with a fresher headspace.

8. Actively seek out social contact

Social interaction can have profound effects on your health and longevity. In fact, there is evidence that strong social connections may be just as important as physical activity and a healthy diet. Strong social interactions can help protect your memory and cognitive function in several ways as you age. Research shows that people with strong social ties are less likely to experience cognitive decline than those who are alone. By contrast, depression, which often goes hand in hand with loneliness, correlates to faster cognitive decline.

Whether you class yourself as an extrovert or an introvert, having a network of people who support and care for you can help lower your stress levels. Additionally, social activities require you to engage several important mental processes, including attention and memory, which can bolster cognition.

Many people find this social contact in their community, their family and friends. But we also spend a great deal of our time working.

We are social animals for whom frequent engagement with others helps strengthen and develop our brain’s neural networks, and this emphasises the importance of promoting a sociable culture in the workplace. For those working in hybrid and remote settings, ensuring that there is time for consistent informal, as well as formal, catch-ups is a way of reducing the feeling of isolation at work.

Final thoughts…

In summary, the brain is an important organ and needs our support!

How we are working today is often unhealthy for our bodies and our minds and not in keeping with how our brains are designed to run best. We are not super computers and respond badly to being ‘switched on’ for long periods of time and to constant repetitive work which does not offer us a variety of mental stimulation.

But treated right, our brains are far superior to computers in terms of creativity, in imagining that which has not been done yet and in problem solving in the most lateral of ways.

There are many things that employers can do to help their employees maintain healthy brains – and a great place to start is to lead by example. Cognitive decline is not inevitable and making some changes to old habits, as well as incorporating new ones, can pay great dividends in terms of productivity and quality of output at work in the longer term. To discuss how you can begin to incorporate brain health into your organization, or to learn more about Emotional Intelligence Training, Psychological Safety or any of the interventions mentioned in our two part article, please do get in touch with me at pamela@orgshakers.com

Whilst we may focus on maintaining the health of our bodies, we tend to pay less attention (if any) to the health of our brains. Maybe it’s because we cannot actually see how healthy or not our brains are; but helping maintain brain health should be one of the top priorities for employers in order to ensure they have a healthy, high-performing workforce.

Mental health is quite rightly a priority for many employers. That said, many strategies are aimed at fixing issues rather than trying to prevent them in the first place. Brain health is focused on supporting the continued wellness of the brain structure itself – the ‘hardware’. In turn, taking care of the health of our brain ensures great foundations for good mental health by preventing or reducing cognitive decline.

Interestingly, there is still very little known about the brain. We have some idea of how it functions and some ideas about what it needs for optimum health but there is still so much to learn. I describe the mind as the ‘undiscovered country’ – much like the deepest oceans and the furthest reaches of our galaxies.

The fascinating thing about the brain is that we now know that it is not fixed, it is capable of growing new cells (a process called neurogenesis), and so it can consistently benefit from daily stimulation throughout our lives.

We also know that the brain is capable of changing its activities in response to stimuli and that we are capable of learning new things throughout our lives, as well as adapting and changing our thinking to a much greater degree than previously thought. So you can teach an old dog new tricks! The brain’s ability to change its neural networks, to flex and adapt how it operates despite aging, is known as neuroplasticity. Employees in their mid-life are just as valuable and capable as their younger counterparts, so long as they are working in an environment of stimulation and so long as they undertake activities and practices that nourish their brain.

So, on the topic of brain health and nourishment, let me share with you some different ways that you can encourage and support your staff, as well as undertake for yourself, to maintain optimum brain health:

1. Get sufficient sleep

Getting consistent, good-quality sleep is known to improve overall health and prevent cognitive decline. Our bodies rely on a certain amount of regular sleep for a variety of essential functions, many of them in the brain. A study on the relationship between sleep deprivation and cognitive decline found that people who sleep less or more than the recommended seven to eight hours a night exhibited a more noticeable decline than those sleeping 7 hours per night.

As simple as it sounds, employers need to make sure staff are properly rested. Sleep is fundamental for the brain to function properly and will help to massively reduce the risk of burnout. A well-rested employee is 30% more productive and 40% more creative, which means that your overall output will be stronger if your staff are sleeping better.

2. Exercise

There are many neurological benefits that come from physical activity, and these include decreased stress levels, increased focus, improved memory and better blood circulation. While people will exercise for a variety of reasons, few people do it with the intent to improve their brain functioning.

Exercise can help ward off cognitive decline, and some studies have shown that engaging in a program of regular exercise improved cognitive function in people who already had memory problems. Exercise may be particularly advantageous for people who carry the APOE4 gene variant, which makes people more susceptible to Alzheimer’s disease.

While exercising, oxygen saturation occurs in areas of the brain associated with rational thinking as well as social, physical, and intellectual performance. Additionally, exercise reduces stress hormones and increases the number of neurotransmitter chemicals like serotonin and norepinephrine, which are known to accelerate information processing.

What is incredible is that you are able to target and enhance a specific element of brain health through exercise:

For concentration: yoga, tai chi, aerobic classes;
For memory: aerobics, walking, and cycling;
To improve blood circulation: cardio activities (walking, riding a bicycle, running, swimming);
For stress and anxiety: yoga;
For depression: aerobic and resistance training.

Even people who engage in smaller forms of exercise, like gardening, are less likely to suffer from age-related neurological conditions. If intense exercise is not for you, gentle exercise can bring your brain a breath of oxygen-rich air. Much of the scientific community agrees that walking is one of the best and most accessible forms of physical activity, and gentle on the joints. It is therefore worth considering offering physical health memberships for employees, as keeping staff physically and mentally fit with increase their productivity.

3. Limit your consumption of Alcohol

Balance and moderation are key here. There is some evidence that low levels of alcohol consumption can reduce the risk of cognitive decline and dementia. One study found that people over the age of 65 who drank up to one alcoholic beverage a day had about half the risk of cognitive decline as non-drinkers over a period of five to seven years.

We do know that a heavy consumption of alcohol can have damaging effects on the body and brain. When a person drinks to excess the liver cannot filter alcohol quickly enough and this can lead to long-lasting effects on the neurotransmitters in the brain, destroying brain cells and shrinking brain tissue.

The precise effect on the brain depends on the individual’s overall health, how much they drink and how well their liver functions. So, whilst the jury is still out on any benefits from light drinking, heavy drinking has definitely been proven to be damaging to the brain.

4. Manage your diet

Although there remains ambiguity around micro-dosing with alcohol, we do know that what you choose to eat can have a great effect on the health of your brain. A Mediterranean diet emphasizes fruits, vegetables, whole grains, beans, nuts, seeds, and olive oil, and includes moderate amounts of fish, poultry, and dairy products, while limiting red meat. This eating pattern has long been recognized as promoting better cardiovascular health, lowering the risk of certain cancers, and there is evidence to suggest that it can also contribute to protecting against cognitive decline.

Recent extensive studies have shown that consumption of oily fish is particularly associated with reduced risk of cognitive impairment. The omega-3 fatty acids found in fish oil certainly play important roles in brain function and development. We also need to ensure that we are getting sufficient vitamins B6, B12, and Vitamin E in our diets.

And considering that the brain is circa 60% water, there is also a strong case for keeping ourselves hydrated. If water levels are too low, our brains cannot function effectively and must work harder than normal to complete everyday tasks. Dehydration can lead to confusion, drowsiness and memory loss so staying hydrated is vital. Research has shown that as little as 1% dehydration can negatively affect your mood.

To incorporate these findings into the workplace, it is good to offer balanced, healthy food when at work, as well as having multiple water coolers or means to remain hydrated. Having a vending machine that is filled with healthy snacks as opposed to fatty, sugary foods is a great little change that can be made to help promote healthy snacking.

Tomorrow, we will be posting the second part to this article, which outlines a further four things you can be doing to maintain your brain health.

In the meantime, if you would like to get in touch with me, you can email me at pamela@orgshakers.com

The recent Wagestream Cost of Living Report 2022 has found that close to all UK employees (96%) have seen their living costs rise and, as a result, 70% now worry more about money.

Three quarters (76%) of those worrying more have seen their mental health decline. Unsurprisingly, therefore, one in five (19%) of those who have asked their employer for support in the last three months asked for help with mental health.

In this podcast, Chris and Adam Morris speak to OrgShakers’ Therese Procter about the report and what businesses can do to help their employees through these difficult times.

You can access the podcast by clicking on the image below:

Simon was 21 years old when he met his girlfriend, and their relationship quickly became serious; the pair had moved in together in a matter of weeks. Eighteen months later, Simon lost his life to this same girl, who his family and work later discovered had been abusing him physically, emotionally, and financially for the entire duration of their relationship. Yet, due to the attached stigma of a man being abused by a woman, Simon did not seek help – and because many external bodies, such as his workplace, have only been trained to spot signs of domestic abuse in women, no one was able to direct Simon to the help he needed.

Simon’s workplace, like all companies, have a responsibility to offer support and guidance when they are led to believe or made aware of a member of staff who is experiencing domestic abuse. Whether it be physical, psychological or a mix of both, managers should be trained on how to respond to these appropriately.

However, many organizations are failing to address the intersectionality of domestic abuse through their support strategies.

For one thing, lockdown brought with it a significant spike in domestic violence reports, with MSI Reproductive Choices finding a 33% increase. Refuge also released new figures which found that calls to their domestic abuse helpline had increased during lockdown by 61%. Despite leaving the pandemic behind, the hybrid and remote working models are more popular than ever, and so the increased proximity risk for domestic abuse to occur is still very much present.

Employers must begin to look at ways of updating their support strategies to keep up with these changing working environments. One way that businesses can start to do this is by training staff to be aware of a Violence at Home Signal for Help. This would be teaching a covert hand signal that can be made over a video call to make their colleagues aware that they are in danger but are unable to verbally say so.

But this is only the first step. Companies need to start shifting their perception of domestic abuse as being something that only affects heterosexual women. Most strategies will be tailored to the experiences of straight women, as this is the group of people who statistically suffer the most. But a ‘one-size-fits-all’ approach can mean employers fail to recognise and respond to those who fall into different groups.

According to the Crime Survey of England and Wales, 27.6% of women have experienced domestic abuse behaviors compared with 13.8% of men. However, many men do not report domestic abuse due to perceived embarrassment and the reluctance to even admit to themselves that they are victims. As a result, the number of men suffering could be much higher.

Similarly, the experiences of people from the LGBTQ+ community will vary significantly from those of straight men and women with around 25% of LGBTQ+ people suffering violent or threatening relationships.

For those in queer relationships, there are a number of unique attributes in the way they are abused. For example, some people are threatened with having their sexual orientation ‘outed’ to people who they have not shared it with. As well as this, many queer people will believe their sexuality or gender identity is the reason why they are being abused, which fuels feelings of internalised homo/bi/transphobia.

Employers must continue to educate themselves around the diversity of domestic abuse. Knowing how it can affect different people, as well as being able to recognise the varying signs, will allow the company to be able to support their employees promptly, and avoid tragic cases like Simon’s.

Those suffering can have noticeable issues in performance, as well as higher absenteeism, which eventually leads to reduced productivity and lower output. And just because domestic abuse is something that happens in the home, does not mean it won’t follow people into the office – up to 75% of employed victims are harassed by their abusers while at work, through repeated calls and texts and visits to the workplace.

Businesses that begin updating their strategies will be able to help those that are suffering, as well as mitigate the effects that domestic violence can have on work performance. Fostering a culture of openness will make it easier for staff to approach leaders with these issues. And when approached, it is important to avoid gendered language when asking questions – substitute ‘boyfriend/girlfriend’ for ‘your partner’ – so to avoid making someone potentially uncomfortable.

Organizations should also be able to direct men and LGBTQ+ people to appropriate helplines. Men’s Advice Line is dedicated to helping male victims, while GALOP provides a national LGBTQ+ domestic abuse helpline.

If you need guidance on how to develop your domestic abuse strategies, please get in touch with me at therese@orgshakers.com

The recent rise of what is apparently called ‘quiet quitting’ has sparked the need for organizations to re-examine the modern psychological contract between employer and employee.

‘Quiet quitting’, in terms of working with reduced motivation, has always existed since work first began, and usually resulted in the individual leaving to find a new role that inspired them. However, working less hard while looking for a new role is not the same as consciously setting boundaries around your work in order to have a life – which is what I believe the new ‘phenomenon’ actually represents.

Employers risk falling into the trap of conflating demotivated employees – who are in the process of leaving – with those who love their work but are setting boundaries. And what strikes me the most is that ‘quiet quitting’ is a derogative term which is being used to describe, in many cases, employees doing the job that they were hired to do, for the amount of time they were hired to do it.

It is the younger workers who have been described as igniting this quiet revolution in the workplace, opting to operate broadly within the boundaries of their job and not expanding beyond it if they so choose. If they work certain agreed hours, then they do not expect to be contacted before or after those hours except in exceptional circumstances. If they are given a project beyond their job title, they may choose to politely decline if they do not have the capacity or if they were not contracted to do so.

They value time to live their lives, as well as do their work, and this does not mean they are any less dedicated, talented or that their output is reduced. No one is ‘quitting’ and they should not be accused of such!

They are rejecting the ‘always on’ culture that they have seen work so badly for their parents and older work colleagues. The additional work hours that once were paid as overtime became gradually seen as a badge of honour for the ‘workaholic’, and an expectation by employers as something you had to do if you wanted to ‘get on’ and reach the senior echelons of an organisation. Now with remote working making it possible to work 24/7, working way in excess of your contracted hours has become an expectation that has generated a tidal wave of stress-related mental health issues.

So, why did young people feel the need to push back against the relentless tide of work coming their way?

For one thing, people are working an increasing number of unpaid hours. A global study by ADP Research found that 1 in 10 people work at least 20 extra hours a week unpaid. To add context, they are often working for global organisations which are making millions in profit to give to the shareholders, yet their workers are ‘donating’ swathes of their time for free. Hours being ‘donated’ to organisations by their workers had also doubled in North America, while in the UK, the number of unpaid hours worked in 2021 was equivalent to £27 billion.

The idea of an unpaid overtime-work-ethic has arisen from a toxic mindset that equates commitment and effectiveness with working very long hours and never saying ‘no’. The younger generation are entering into a corporate world with some leaders who believe that giving your ‘all’ to a job (i.e., prioritising your work above everything else in your life including family, friends, hobbies and health) is a good way of measuring productivity and passion.

I believe it is the responsibility of leaders to manage their people resources such that they have sufficient people to deliver what they expect to deliver, not the ‘do more work with less people’ attitude that seems to prevail. Managers also need to support individuals and role model what it means to set boundaries, as well as being alert to when enough is enough.

Knowledge and awareness of the huge impact of overwork and stress on mental and physical health was scarce for previous generations, but we are now much better informed and amongst Gen Z, the stigma attached to discussing wellbeing has largely decreased. And yet, a generation that are more aware of what it means to have a balanced, brain-healthy lifestyle and want to work in a high quality, output-measured way, are having to operate within an outdated working culture.

And so ‘quiet quitting’ was born. Originally starting as a movement in China, ‘quiet quitting’ is a phrase used to describe workers putting in reasonable boundaries between their work and their home time, and rejecting the idea that work has to take over your life. Chinese companies responded by trying to persuade workers that to ‘struggle’ was to achieve a happy life. Younger workers were not convinced.

This is a wake-up call to companies and leaders everywhere, that individuals are deciding that their job cannot consume their entire life. There is both a strong moral and business case for this message needing to be heard:

Morally, companies should not come to rely on the additional cashflow produced through its workers not being paid for the time they are working. This is a fundamental breaking of the work/payment psychological contract. Good resource management does not mean expecting people to work 12 hours but paying them for 8 hours. This ‘discretionary effort’ ethos has got so out of hand that it is no longer the badge of a hardworking and ambitious person, but rather an expectation of all, which is creating a mental health crisis.

In business terms, tired people create tired ideas. Businesses need to recognise that, with the rise of AI taking on repetitive tasks, the next generation of workers will be hired and valued for the quality of their ideas, their innovations, and their thinking. Therefore, we need to work in a way that fosters the best of this thinking. Businesses need to start placing real value on creating environments of mental wellness and brain health, so that they can optimize the best brains and gain a competitive advantage. This is forward-thinking and makes great business sense.

The first steps towards this can be seen in the UK, as the trial for a 4-day working week commenced amongst participating organizations. This was in response to a successful trial in Japan, which found a 40% boost in productivity due to improved wellbeing. A shorter working week acknowledges that a person’s happiness is just as important as their job – having an extra day to indulge in one’s personal life can make all the difference to one’s mental health.

However, there is a fine line to this. As pointed out in the above citation, attempting to cram five days’ worth of work into four can lead to increased feelings of stress and burnout. If companies are shortening the week, they also have a responsibility to decrease the load. It is about playing the long game – productivity will go up despite the loss of a working day because staff will be more rested and motivated. As well as this, their brains will be able to work consistently at an optimal level, creating higher quality output, because they will feel less pressure and have more time to rest.

Henry Ford proved this in 1914 when he upped his workers’ wages and reduced their hours, as well as reducing the work week from 6 to 5 days. Described as a stroke of brilliance, he built a sense of loyalty and pride in his workers and as a result actually boosted productivity.

His son Edsel Ford said, “we believe that in order to live properly every man should have more time to spend with his family”. This seems to have been forgotten in 2022.

The 4-day week suggestion is only one solution. For most businesses currently operating within a five-day working week, it is time to think about shifting the focus from hours being put in, to the work that is being generated. We need to be output-focused whilst being utterly realistic about what any human being can be expected to achieve in the timeframe needed for the desired output.

Neuroscience already informs us what we need to do in order to create optimal brain function. Why do businesses not draw on this wealth of knowledge and create working practices that support this?

Humans are not computers, we cannot operate for hours on end without a marked drop off in our cognitive abilities, as well as a huge decline in our thinking, decision-making and creativity. In the end, overwork and stress can deeply damage mental and physical health, so it is no wonder that younger workers are rejecting this.

As a leader you have the responsibility to hire well, train well and trust your people to do their jobs. Focus on output and quality, whilst being realistic about what a human being can achieve, and resource effectively whilst supporting them to find the best pattern of working to suit their cognitive needs. A study by Harvard Business Review found that managers who were rated the highest at balancing results with relationships saw 62% of employees willing to give extra effort, while only 3% were ‘quiet quitting’.

Leaders who are implementing policies that promote mental wellness and brain health will need to realise that this means re-evaluating the psychological contract that they have with their employees.

For their mental and physical health, and to reverse this epidemic of stress related illness, people need to be able to switch off from work and embrace a personal life. If this is being encouraged by their employers, then these workers will reward their employers with fresh, inspired, and innovative thinking instead of bad decision making and ‘tired ideas’.

If you would like to discuss implementing mental wellness practices in your workplace and developing brain health programs, get in touch with me at pamela@orgshakers.com

With the cost of living continuing to rise, supporting the wellbeing of staff has been at the forefront of employers’ minds.

According to a LendingClub report, 64% of Americans are living paycheck to paycheck in 2022, so organizations are trying to support their employees financially wherever they can.

But if you are a small business or a start-up, having the financial means to help your staff may not be possible.

So, what are the other things you can be doing to improve employee wellbeing?

1. Apps to help manage personal finances

Earning money is one thing, but knowing how to manage it is another. There are many apps available for companies to promote to their staff which can help them track spending habits and expenses. Examples of these are Mint (cashflow tracker and planner) and EveryDollar (budgeting and savings).

2. Flexible Spending Accounts (FSAs) and 401(k) loans

Companies can discuss with their investment broker about setting up FSAs for their employees. These are essentially saving accounts to put money aside that is solely for healthcare or dependent care costs. As long as the money in this account is used for eligible medical expenses, the staff member will not have to pay income tax on it.

Alternatively, businesses offering a 401(k)-retirement plan can find out what loans are available to them. This will allow your employees to take a loan out of their retirement money and then pay it back over five years with a low interest rate. What’s even better is that any interest paid goes back into the employees 401(k) fund.

3. Giving employees space

Sometimes, distance can be good. In times of high stress and financial unrest, it can be a good idea to offer working flexibility – hybrid and remote working mean people are more comfortable and spend less time (and money) coming into the office. Not applying extra pressure to attend networking events or other gatherings outside of work can also help relieve stress and allow for a focus on what their job actually is.

4. Subscribing to mindfulness and meditation apps

The Stress in America report from earlier this year found that 87% of respondents were stressed about the rise in prices of everyday items due to inflation. Employers placing a real focus on the mental health of their employees is very important during such an uncertain time, and so organizations can purchase subscriptions to mindfulness apps such as Calm or Headspace to help their staff ease rising stress levels.

5. Discounted/free gym memberships

Physical fitness has been widely known to have mental health benefits, as well as helping to relive stress. Exercise causes the release of endorphins in your brain, which trigger a positive feeling in the body.

6. Talk to your staff

As simple as it may sound, communication is key. Making a conscious effort to speak to your staff and listening to their needs can be extremely beneficial for their wellbeing. For start-ups, being malleable with job roles can help boost engagement while also helping you get off the ground. Where someone may feel they are burning out in one area and someone else is hungry for development in another, this can be used to your advantage by swapping the two. Finding creative ways to improve development and learning is vital during such a testing time.

The cost of living is a sensitive time for all of us. It is difficult to avoid feeling its effects, and so if your small business needs guidance on how to support the wellbeing of your employees, get in contact with me at brittany@orgshakers.com

In June Carers Week 2022 published a report highlighting the challenges facing working carers in the UK.

To discuss the implications for employers, I brought together Vivek Patni, CEO of care service access provider WeMa, and Max Lintott, UK General Manager of financial wellbeing platform Wagestream.

Both WeMa and Wagestream are actively engaged in helping working carers cope with the burden of caring for sick or elderly relatives, and their perspective on the report’s findings were enlightening and provocative!

Here is a brief extract from our conversation:

Therese

One statistic that stood out to me in the Carers Week report is that workers on lower incomes are disproportionately impacted by the need to provide unpaid care for a loved one – 34% of carers with an annual household income of £20,000 or less are caring for over 20 hours a week, compared to 24% of carers from higher income households.

For me that cuts right to the heart of why employers need to help their people on lower incomes access services and manage their day-to-day finances.

Because you’re more likely to face mental health issues due to your inability to be able to get the help you need, or to speak up about the problems you’re facing, because of the fear of losing your job, or whatever it might be.

Vivek

I think there are two angles to this.

Firstly, the number of people now caring for their family has significantly increased; there were 4.5 million additional informal carers in the UK in the 6 months from the start of Covid back in early 2020 (2.6 million of these were working carers). Did you know, by 2025 there will be more adults of working age with adult dependents compared with child dependents?

As well has having little knowledge of how to care, finding time to do so around work, and not being paid for the care they deliver, two-thirds of these carers are in fact using their own income and savings to cover the cost of care for their loved ones, 40% of which are struggling to make ends meet. It’s these people that we’re really trying to support with the WeMa service, because they’re struggling massively.

Secondly, there’s the shortage of professional care workers – and the challenge you’ve got there is that it’s a very low paid job. This is one of the biggest factors as to getting more people coming into those jobs, but it’s also a very difficult, demanding job which must be respected much more than it currently is. The lack of professional carers puts more pressure back on the informal carer.

To build on what you were saying about the impact on these people, Therese, other research has shown that 54% of carers suffer from negatively impacted financial wellbeing, 70% suffer with mental ill health, and 60% struggle with physical ill health due to the burden of delivering that care.

Max

Add to that the fact that the Carers Week report says that more than 10.5 million adults in the UK are now acting as unpaid carers. I mean, there are only 12 million frontline workers in the UK and there are only around 30 million employees in all, so around a third of the total workforce are impacted by this.

And the burden will often fall on lower-income households which aren’t given access to affordable private healthcare to help.

Vivek

I think that’s why this conversation is really timely. If you look at the social care market, everyone’s trying to figure out how are people going to fund their care moving forward, because they’ll definitely be a very limited amount of money going into it through the state.

The cost per hour of privately funded homecare can range anything from £19 to £30 per hour – the average is estimated to be £21.50. So, based on 2 hours a day, 5 days a week of care required for an individual who’s got, say, early-stage dementia, that’s about £13,500 a year.

So, the question is what kind of support can we put in place around access to care services and the finances to pay for that care?

Therese

We also have to remember that some of that support is short term. If an elderly relative has just come out of hospital I don’t need six weeks off, but I desperately need two or three days.

So, I think the thing that employees want more than anything, is some flexibility. And what you’re both giving in different ways is a new flexibility for people to be able to shape and live their lives.

Vivek, your WeMa service is helping working carers to connect quickly and simply with healthcare providers in the community, removing the massive stress and distraction of accessing the services their loved ones need.

And Max, Wagestream, for example, might be helping someone in a situation where they’ve just had to fork out £50 or £60 on some stuff from Amazon that’s going to help an elderly person coming out of hospital live their life a bit easier. When you’re on £20,000 or less, you’re a frontline worker, and you’ve budgeted every single penny, and you’ve got all the utilities going up, how can you afford this stuff that then comes on top? Being able to access the wages you’ve already earned can be a lifesaver in that kind of situation.

Max

I’d like to add to that too. We’re now finalizing an income protection insurance to cover people on zero-hours contracts for sick leave.

On a zero-hours contract if you don’t do any hours you don’t get any money, right? So, there’s a very innovative insurance company we’re working with to underwrite it so that you can insure yourself very cheaply – it’s hopefully going to be something like £2.00-3.00 a month to insure yourself for a set number of weeks’ pay if you get sick.

We’re still ironing out the details but could imagine a very similar product to insure against time off for care.

Vivek

I think the bottom line here is that there’s no money from state to support working carers – and there’s going to be limited funding for social care going forward.

So, it’s going to come down to employers giving their people the support they need to deal with it in their own way. I wonder what incentives the government could give to businesses to stimulate business-backed support?

Therese

And I think the more we can get that into the mindset of the CEOs and the board – the people that are making decisions around the table – the better, because this has got to go faster up the agenda.

It shouldn’t be this difficult for working carers!

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If you’d like to find out more about any of the issues we were discussing, please contact me: therese@orgshakers.com.

Hybrid and remote working have become a post-pandemic norm, and have paved the way for an entirely new working environment – the metaverse. This is a virtual reality environment where employees can meet and interact from anywhere around the world through avatars – digital versions of themselves – which they have designed.

The concept of the metaverse has started to gain significant traction, with a poll conducted by HR Magazine finding that over a third of respondents thought the technology was suitable for business, and that they were excited about using it. Many companies have even started rushing to buy virtual ‘offices’ in prime locations in these simulated universes.

On the one hand, the introduction of a digital working world can offer those working remotely the ability to interact with their colleagues more authentically. However, the rise of the metaverse also brings with it the question of how to approach it from a HR perspective.

How do you monitor diversity and inclusion when people can choose what they want to look like?

The process of designing one’s avatar is important for the metaverse to work. Having face-to-face interaction is what makes this technological development so attractive to organizations, but this will require a different set of people policies to those we currently have in the real world.

For example, when someone is creating their avatar, they will probably want it to look like them – but it will likely be an ‘enhanced’ version of themselves. After all, this is an opportunity to make yourself look the way you have always wanted! This is known as the ‘Proteus effect’ with employees adjusting their height, age, wardrobe, etc. to fit their desired self-image.

However, this risks creating an expectation that avatars should be physically ‘perfect’ which, in turn, could undermine the self-esteem and mental wellbeing of some individuals.

And while altering your avatar to have features which are manifestly different to your own might be considered harmful (or even offensive), organizations will need to decide whether there certain circumstances where significantly changing your avatar’s appearance might be acceptable. For example, if a wheelchair user were allowed to create an avatar which does not use one, would this create a workplace culture where people can be recognised for their ability to do their job rather their physical differences – or one where physical conformity is a requirement for an individual to feel that they belong? These are difficult ethical choices.

How do you design people strategies for people that are no longer physical?

Creating policies surrounding the creation of avatars is one thing, but the way employees behave towards each other in the metaverse workplace in another.

‘Trolling’ is a common internet phenomenon in which people will bully and harass others online through harmful comments. In the context of the workplace, if a colleague is offensive to you online it would probably be considered equally as severe if they were offensive to you in person. Most organizations already have procedures in place to deal with this type of verbal harassment – digital or otherwise.

But what about ‘physical’ harassment in the metaverse?

There have already been issues of avatars being assaulted by virtual colleagues, which begs the question whether this would (or should) be dealt with by employers in the same way they would respond to a similar assault in the real world. If I virtually strike your avatar, is that as bad as actually striking you?

So, the full implications of working in the metaverse are yet to be determined, but it is already clear that the HR strategies and policies we will require for this virtual workplace to be safe and inclusive for every employee will require careful consideration.

And although this may be a vision of the future, organizations should be starting to think about it in the present.

In both the US and the UK employers are waking up to the fact that the workforce is ageing. And they should, because for the first time in history, over 1/3rd of the working population are over 50!

There is growing evidence, however, that organizations on both sides of the Atlantic are failing to act.

In the UK the Chartered Management Institute (CIM) works with business and education to inspire people to become skilled leaders.

Their research found that although 85% of managers taking part in a recent survey said their organization was age inclusive, only 5% reported proactive efforts to recruit older workers.

Ann Francke, the CMI’s chief executive, described this as “a wake-up call for all organizations to practice what they preach”.

Meanwhile, in the US AARP is the nation’s largest nonprofit organization dedicated to empowering Americans 50 and older to choose how they live as they age.

In a recent interview AARP’s CEO, Jo Ann Jenkins, highlighted that “78% of our members recently surveyed told us they had faced some type of age discrimination in the last year … Yet, at the same time, older people are going to be the solution for many companies that are trying to hire people to deal with labor shortages and bring folks back into the workplace.”

OrgShakers’ Therese Procter reflected at the end of last year that “for many years the HR community (me included!) put our energy, focus and effort on progressive processes and practices that were supporting the needs of the younger working generation. Many of these innovations were ground-breaking – especially around maternity/paternity, IVF, adoption, childcare, etc. – and we should be proud of what we achieved.

“However, the ageing workforce means that we now have to widen our focus to meet the wellbeing and mental health needs of those in midlife and to consider how they can help them to live their best life while performing their job.”

As a proud midlife HR practitioner, Therese’s aim – along with her likeminded OrgShakers colleagues around the world – is to shine a light for employers on the issues people face at midlife and to provide education, policies, training, seminars, and guidelines to ensure organizations can maximize the performance of an age diverse workforce.

If you would like to know more, please get in touch: hello@orgshakers.com