How Can Leaders Ensure They Aren’t Being Toxically Positive?

It’s not a far cry to assume that positivity is a positive thing…but is it always?

There is a lot of research to show that being happy and positive at work leads to better productivity. The famous study from Oxford University is commonly cited after discovering that employees are 13% more productive when happier. Meanwhile, a different report found that positivity in the workplace had a significant impact on employee wellbeing, productivity, and organizational performance.

However, positivity can only lead to productivity if it is grounded in realism, otherwise it can very quickly slip into toxic positivity.

Leaders exhibit traits of toxic positivity when they convince themselves that acting happy and being blindly positive will help change the outcome to a situation that is near-impossible to fix. No matter how bad or stressful the situation, or how difficult the circumstances, they will keep on smiling and tell their teams they ‘won’t take no for an answer’ and to ‘persevere’ – placing the responsibility on their team to attempt to survive in a broken and dysfunctional environment without addressing the underlying issues in the first place.

This is why it’s important to strike a balance and ensure that positivity is grounded in reality. In order to do this, there are two main points of focus for leaders to consider:

1. Transparency – when it comes to strategizing and decision making, it’s important to keep the inclusion of your team at the heart of this process. If a leader is smiling through the pain and expecting their team to find solutions to problems that don’t have them, it will ultimately lead to discontent and disengagement, while the problem still persists. Instead, be honest with your team members, keep them informed and in the loop, and invite them to share their insights into creating a path forward. This inclusion and honesty is much more likely to earn the respect of your peers as a leader, and creates the space for realistic discussions which are fundamental to sustaining healthy positive attitudes.
2. Psychological Safety – another crucial element that leaders need to ensure they have is a psychologically safe environment. Team members will only feel they can truly be honest about their insights if they feel psychologically safe, so it’s important to be building psychological safety into your workplace culture. This significantly helps to mitigate the risk of a leader slipping into toxically positive habits, as team members will feel they can openly communicate their concerns and address issues where they may have been overlooked in favor of ‘powering through’.

If leaders are actively fostering transparency and psychological safety, this will create a fertile working environment for growth and innovation to take place, while mitigating the risk of becoming toxically positive. This balance will keep positivity grounded, and result in a team that feel valued and are fully engaged with the organization’s goals.

To discuss how we can help build psychological safety and inclusion strategies into your workplace culture, and help coach leaders on how to avoid the slippery slope of toxic positivity, please get in touch with me at marty@orgshakers.com